Aussie Pumps

I purchased a trailer mounted pressure washer from Aussie pumps, it’s an American branded HydroTek, works great until you need a part from the Aussie pumps parts/service department. HANDS DOWN the absolute WORST customer after care service I have EVER seen, how this company is even still in operation completely baffles me. I’ve spoken To Warwick on numerous occasions telling him my trailers steam unit isn’t working and my business depends on this part being sent.ITS BEEN OVER 9 MONTHS AND NOTHING!! They’ve sent the wrong part, forgotten to reply, flat out not returned calls.. I was assured by Warwick he will personally take care of it and crickets. My steam burner is still not working because this so called company with a fantastic reputation as Warwick nonchalantly tells me, has ABSOLUTELY FAILED MISERABLY in serving their customers with after care. Not even a warranty claim, this is for a paid for part.IM GIVING YOU VERY FAIR WARNING NOT TO BUILD YOUR BUSINESS OR SAFETY UPON THIS BUSINESS, YOU WILL REGRET IT!!!!!!AND TO YOU WARWICK, IF YOUR BUSINESS ETHICS AND SKILLS ARE AS GOOD AS YOU IMPLY, SHANE @ DALY PRESSURE CLEANERS IN ADELAIDE IS STILL WAITING ON THE FUEL PUMP TO GET MY BURNER GOING UTS BEEN 9 MONTHS AND NOTHING. I REALLY NEED THAT PART!!!SO FAR AUSSIE PUMPS HAVE COST MY BUSINESS $1000’s DOLLARS IN MACHINE DOWN TIME! ID BE IN MY RIGHT MIND TO TAKE LEGAL ACTION FOR LOST EARNINGS ITS THAT BAD!!Call Shane Warwick, get the part to Adelaide and MAKE IT THE RIGHT PART!?I’ll update again here with the progress, and don’t bother blocking this Google account from making further reviews because I’ll just make another one AND GIVE YOU ANOTHER STAR YIU DON’T DESERVE.

I would like to thank Aussie Pumps for their response to the issues I raised with them, as it obviously hit a chord with the business owner Warwick Lorenz. He has shown real leadership by responding in an appropriate manner by promising to further fine tune their manufacturing.As I reiterated several times I was not unhappy with the product as I believe the design is amazing. Thank you for the generous offer to compensate me for my experience .Regards Brian

I have an AB40 GT and absolutely love it. Such a solid unit and you can definitely tell she is made here. Stoked

Absolute poor after sales support.We bought an AussiePump as it was promoted as high quality with substantial warranty. The pump motor started giving problems after 1 and 1/2 years. We took it to the local Honda shop, they stated that they do not deal with AussiePumps, we then took it to Brierly Hoses in Hobart(as advised by AussiePumps, but they did not want to deal with this, as the pump was bought from TotalTools. We finally took it to TotalTools and they are also not having any success in getting a resolution from AussiePumps. In hindsight we would have been better off buying a inferior/lesser known" pump make and replacing it every 1-2 years

I had a fantastic post-purchase experience, dealing with manager Warwick about a warranty repair. He was amazing and I was super impressed by the assistance I received, the follow-up, and the Aussie Pump team's commitment to quality. *This is a legit review - I came back to edit my comment because I have only just started writing reviews via Google and know some are suspicious of those with one review under their belt!

We purchased a water blaster from these guys. Parts back up, service advice and follow up has been excellent.Quality product recommended.

100% the best pumps on the market. We have been using these pumps for many years & start first time every time, performance every time in any situation

Pathetic customer service. I have been shuffled through three specialists and all said the same thing. How could they not supply/ sell spares directly to a customer?.We have a pump that busted a hole on the side of the wet end housing and besides paying much more for a new pump (the rest of the pump is perfectly fine), miracles and well wishes wont fix it. So here we are, wasting my time waiting for an answer and our watercart downtime is costing our company money.Surprised the company still exists with that kind of service. I'll give a star for the receptionist team, at least they were polite and courteous and did what they can, even though I was lead by them to another shop or two with the same predicament.

We are an Aussie pump Gold Dealer and are very happy to have been involved with Aussie Pumps for many years. It is good to have a local presence here in Australia, a local company with R&D and engineering experience. If you have an issue that you need to address with an Aussie pump product, you can generally get to talk to someone who puts the product together or even has designed it. Highly recommended!