Novo Shoes

Bought a pair of shoes for my wife in Mirrabooka store and it turned out they were a wrong size, as I'm working night shifts I didn't have time to go and exchange them until I was a couple of days overdue. However my wife and I decided to give it a go, when we got there girls seemed very busy but they greeted us almost instantly, when I told them about the issue store manager informed me that it wasn't an issue and she can still exchange them. My wife told her the kind of style she was after and it didn't take very long for her to find the right shoes, she also ended up getting another pair and a bag for a great deal. We were amazed by the quality of customer service we received my wife will definitely be back.

Excellent service. The manageress and her assistant were welcoming, friendly and informative. I left a happy customer....thanks girls!

I wasn’t planning to buy my mother a pair of flat sandals but the sign “SALE” displayed at Novo Shoes Mirrabooka caught my attention, original price was $49.99 down to $10! I was hoping to find the colour, style and the correct size fit for my mum, which I was lucky to find because it was the last pair for that colour, style and the perfect size fit for my mum, it was meant to be:) The girls working there were both friendly welcoming each single customer entering their store and they both looked like they genuinely enjoy their job:) The store looked tidy and clean. Thanks to the girls (Tam and Wintana) I received a pleasant customer service shopping experience and my mum had a smile on her face when she tried the sandals on and she said they felt very comfortable:)

My wife loved the selection and I loved the prices!!!

I bought a pair of boots which were faulty. Twice i had to take them in to be changed; and twice i was pleasantly surprised at how good the costumer service is. The lady that helped me could not have been nicer or more concerned with my shopping experience. Good to see... props to them!

The lovely clerk is very pretty and helpful. She can assist multiple clients with no effort and at the same time maintian high level of customer service.

Friendly service got 2 pairs of thongs for $42 as got one half price and very clean in store and displayed well

The staff are amazing! They help you with your decision bringing as many options of shoes as they believe would help you, always listening what you are looking for without pushing or making this experience uncomfortable, though. Different styles, always with a good price range.

Candice is amazing! I was pressed for time but she helped me purchase 5 pairs of shoes in 15 minutes, her service was impeccable! so helpful and friendly. I would not hesitate to go back to this store!.

I visited Novo shoes on 11 November. I tried a pair of shoes on but they weren't in my size. Candice was so efficient and said a pair could be ordered and sent to me. I received them on 14th november . Candice was a pleasure to deal with and I cannot praise her enough.