Boho N Bark

I had an appointment booked in for over the Christmas period. I had 7 appointments booked in advance back since June all the way until December.Trent needed to cancel it, as he had double booked it for while he was having time off.Totally understand, these things happen.I assumed since he had made the error of double booking, that he would offer me an alternative appointment. When I asked, he told me that he was booked out until the new year.Didn't offer to try and fit me in.Considering I had been using him once to twice a month since April of this year,I had let him know that I was disappointed (rightfully so) that he wasn't offering me another appointment. This was his error in double booking.I believe my reaction, disappointment and frustration to be reasonable. I was calm in voicing this.Rather than offer an apology, he began getting very defensive and rude towards me.Referencing the previous time that I went on holidays, I only gave him 2 and a half weeks notice of cancelling. Which I did try to reschedule with him, and he was unable to do so.This shouldn't even come up in the conversation, as it wasn't relevant to the current situation, he was getting personal, rude and being unprofessional.He said he was giving me more notice than I had given him.I just believed that as it was his error, so he should offer another alternative appointment.Instead, he proceeded to cancel my appointment that I had booked in 9 days.He is very unprofessional, rude and I wouldn't recommend using him.

Great service, reliable and Trent has a genuine love for dogs.