Sydney Tools Hoppers Crossing

Ty is a massive asset to this business, very kind and informative. Got my tools replaced within 2 days. Love this store

Hi there be aware of Sydney tools, I will need to find out how to put an official complaint against Sydney tools, some details I would like to share, I bought a pressures washer Honda gx390, TB 4000 typhoon after few times using I had high engine speed noise which did not comes down I immediately stop it and because it was under the warranty so didn’t bother to check it myself and give it to the Sydney tools for check and repair after nearly 2 months they get back to me and said pump has blown up and because you didn’t release the trigger within 3 min so it’s your fault and insurance has denied also they said we have lots of this kind of repair where customers are at fault and they asked me $420 to repair, so I took it back with everything open and give it to someone else, after 2 days they put everything back and told machine and pump is running fine it’s seems like it had just opened up there was no damage we just put it back and up and running, they charged me $250 to put everything back.So this tells me that Sydney tools are not only have fake warranty for all their products but also shifty and ripoff shop. Please stay away from them.

I have Been waiting 6 months for a replacement Dewalt rolling tool box after the one i bought broke.i suggest using total tools down the road, i managed to get a broken item replaced in 4 weeks with them. much better service

I purchased one of their Daytona torque wrenches less than a year ago. Torque wrench literally falling apart due to screws that kept coming loose and falling out. Took it to Sydney Tools for what I thought would be a no brainer tool replacement. Nope, they said it was misused. That's right folks, don't buy a torque wrench (Daytona) from Sydney Tools and use it to torque things. It'll fall apart and they'll blame it on you. What a joke.

Don't ever go here. I wouldn't give them any stars if I had it my way.I bought a generator 18 months ago and due to covert was hardly used, it blew up a week ago so I immediately took it back and spoke to the manager who was really nice and helpful he told me it was going to take me a minimum of 3+ weeks for them to even look at it, so he suggested I take it somewhere else, which I did, they told me it should never have blown up and was obviously a problem with the electrical board in the unit, they couldn't get parts to fix it anyway and it was obviously a fault with the unit in the first place and that I should definitely not have to pay for any of the repairs, especially as it was in mint condition and hardly used, well, when I went back to Sydney Tools the area manager who was there refused to help me and said I would need to pay for any repairs that were needed and the problem was all mine, his attitude was unhelpful, dismissive and bordering on rude.I'm now left with an approximately $1,500 generator that does not work, that no other company can fix because they can't get parts and no option but to pay Sydney Tools a huge repair bill for a machine that I am not confident was ever built properly in the first stage.

Good blokes at Sydney tools. They were willing to help me find the tools I wanted, even changed a couple items in the combo kit so I got everything thing I wanted in one go. Phillip and the rest of the team are great and will help you with your needs.Thanks guys!!!

Rhys was very helpful, knows his stuff.Made my complicated transaction so smooth.Shopping is much easier if staff is knowledgeable.Will definitely buy from here again.

Philip had great customer service when assisting me with my purchase. Highly recommend seeking him out when shopping at Sydney.