O'Brien® AutoGlass Hobart

Booked in to get a windshield replaced. Told the call centre 3 times I only wished to pay a deposit on booking, which was $100. He charged my credit card full price and without my consent or any discussion booked wiper replacements for an extra $90.

Initially booked for a call out service. Unfortunately, the replacement brought to my home was already chipped, and I was told they would have to reorganise.O'brien AutoGlass called two days later stating they could no longer do a call out. So, I organised to drive the 15+ kms to Cambridge with a very cracked/taped windscreen across the drivers side!I was told it would take approx. 45 mins for a 2pm booking. I had a work meeting booked for that time and asked if I could use their wifi (apparently they only have dongles and no wifi, even though when there I could see multiple networks available).I waited 1.5 hours before asking how much longer it would take to be completed (I could see the guy working on my car, checking his phone and going super slow). I then waited another 15 mins before it was completed. I asked if I had been charged a call out fee to which the dude responded I have no idea."I quickly checked my car then had to rush off and collect my daughter from after school care... as by then it was already 4pm!As I was driving back both inside panels came loose... I later checked the front of my Suzuki Swift and noticed the side panels were incorrectly re-installed

Amazing and accommodating. Highly recommend this team.

Avoid. User other companies.Staff rude. At the Cambridge office the person who works at reception advised me that if they did break my window during a small crack repair I just needed to claim on my insurance and give them the bill.Totally misinformed individual, misinforming customers.Incompetent technicians breaking glass and accepting no responsibility.Arrogant management.

Very poor customer service. We had an appoint today at 11 but yesterday after we had a chat, they 've asked us to drop our vehicle before 8am. But, while droping our vehicle for a service, we were asked to come at 11. Very dissapointed with the service they've provided.

Did a fantastic job replacing my windscreen. Quick, friendly, professional. Couldn't rate more highly.

Very very very poor communication, organisation, poor worksmanship from some employees which led to 200mm scuffing of my dash, scuffs all the way down my vehicles lhs guard from when replacing the windscreen and existing glue, tape etc left in place and painted over etc. Difficult to even get a hold of over the phone. Employees clearly didnt communicate well with office and pushed back the job 3 times due to time limitations. Would not recommend, shop elsewhere. Dragged a week long job out nearly a month before someone even came out to have a look at what i reported with the finished product then waited another 2 weeks for parts (which is no fault of theirs) turned a week long job into nearly 6.

I came in on a Saturday with my two young children, and the gentleman who helped me with my new windscreen install was kind and happy and seemily the only one there with a workroom full of cars! I was so impressed with his prompt calls and excellent customer service - he even stopped traffic to help me leave safely as the driveway is a little pokey! I would have managed without him, but I didn't have to! Was thrilled with the service offered by the gentleman and only wish I got his name so I could thank him properly! After a not-at-fault car accident and all the other running around I've been doing - this man made it so so easy. Thanks windscreen O'Brien and kind stranger!

Far too much data mining for a very simple request for quote.

Very nice bunch at O’Brien’s in Cambridge Tasmania, they did a wonderful & very quick windscreen replacement for our Hilux. The staff I interacted with were very professional, helpful and pleasant.