Virgin Active Collins Street Gym

Have been a member since 2016. Used to like this club but over the years it's been slowly heading downhill. Facilities are average at best. Not to mention staff are unhelpful and rude at many occasions. Some staff are very condescending they feel they can speak to you in any manner they want in front of other people.Not worth the price, especially with current management. When members leave and new members joining are slow then staff will be nice to win you over but once you join they're attitude changes real quick.Prices also got hiked up service is average at best, showers and bathrooms are not the best some showers are even closed off meaning everyone is using the same showers.lockers and locker rooms are filthy not to mention hair appliance and ironing boards. 1 poorly located fridge not even much choice and apple Macs that are from the 90s that are not even connected to the internet. Joke of a club especially in the CBD.Wouldn't recommend joining or signing up from Eli

I have been paying a premium weekly for Virgin active, but unfortunately, my recent experiences have left me greatly disappointed. The gym's overall condition is in dire need of renovation, with several facilities showing signs of age and neglect.One glaring issue is the outdated shower cubicles, which led to an unfortunate incident last week when I found myself trapped inside due to faulty locks. This safety concern highlights the urgent need for maintenance and modernization.Moreover, the level of service has noticeably declined over time. The once exceptional service that attracted me to this gym seems to be a thing of the past. The staff members appear less attentive and responsive, failing to meet the standards I had come to expect.Additionally, the limited operating hours have become a major inconvenience. The gym's current schedule does not accommodate those with busy lifestyles, as the hours of operation are far too short. Extending the opening hours would greatly benefit members who strive to maintain an active lifestyle.In conclusion, I regret to say that my experience at Virgin active has been far from satisfactory. The deteriorating facilities, poor service, and limited operating hours have made it difficult to fully enjoy my membership. I hope that management takes these concerns seriously and prioritizes the necessary improvements to restore this gym to its former glory.

Convenient, clean, friendly gym to go to.Can’t say more. Just come n enjoy.I do have membership in others but once u joined virgin u can’t go back.

This is hands down one of the coolest gyms I have ever tried. They have everything I would ever consider needing and more. The staff are really nice and the facilities are cared for. They have a rock climbing wall, pool, spa, sauna, yoga, reformer pilates plus a lot of the machines count your reps (thank youuuu). They are expensive but you get what you pay for in terms of facilities and extras. I wish they had more of these gyms around the country so I could have a membership.

Been a member here for 18 months or so, excellent facilities, friendly staff. Falls short in premium/business side of things. I asked for some help printing a couple of documents to save me a trip in to the office after a workout and they refused; as is their right. But for how much you pay, and the level of service they should represent for the price point not really good enough.

The last time I visited this place, before this week, was back in 2019. It's still well maintained, tidy and clean. No major revamp since 2019 from what I remember but I don't think it really needs it either. I only used the free weights, cardio and accessed the change rooms, so I can't comment on the classes.

Great gym definitely worth the money. The pool, spa and sauna area is a great bonus. The staff have been pretty amazing, everyone I've interacted with has been super friendly I would absolutely recommend this gym.

Friendly staff, clean and new facilities, not too crowded

Gym was nice but, one of the gym staff/ trainer was very rude. Stealing equipment from my workout and even bumping into me, didn't even apologize one bit. But every other staff were great. Felt kind of terrible after that experience since the membership is 50$ a week, it definitely wasn't worth it.

This gym has lots of different classes with friendly people & lovely facilities including: spa, sauna, pool, climbing wall, lockers, dyson hairdryers, ghd straighteners. There is lots of space and equipment to do your own thing and lots of equipment.