OTR Kilburn

Worst experience!!!Remember the date 4/1/2023, don't know the name of the guy but i waited for half an hour at 11pm on subway. no costumer was there but still he was saying i am busy and didn't serve.Left with disappointment.

Ordered a Flat white and ended up getting a froth like cappcino. Not even taste good how it should be and froth looks like big bubbles. It was not even a busy morning with coffee order which could be Understandable for the quality of the coffee.Any unprofessional person can make very similar coffee. I think they need more Batista training.

Toilets were disgusting,no excuses for this...26/4/2023

Subway no one want to serve customer, waiting more than 10 min and they are busy in cleaning not interested to serve customers

There is a glitch in the universe where this particular OTR doesn’t start making your coffee until you arrive and have been waiting a few minutes, no matter how far in advance of your arrival you seem to order on the app.Four times now. Not busy times. On one occasion the ‘manager’ was just wandering around the service area while my coffee was on screen. Oblivious. I thought it was just a once-off thing, but it’s EVERY TIME.Every other OTR, if I order 5+ minutes ahead of arrival, the drink is ready or just being completed.I see other reviews here along similar lines, I think the staff here are just going through the motions or here for the social scene. They certainly ain’t here to get anything done in a hurry.Avoid if you’re in a hurry and want to keep moving.

Have always had great service ever since I relocated to this area nearly 7 years ago. Great coffee, great people and great manager Cristian :)

Very bad experience in OTR at Churchill road , Kilburn with one person who is working in Subway and his name is HIREN . He said us to wait for 10-15 min for making his online order but after waiting 25 min he said my shift going to b finish after 5 min so I can’t make your order. I was with my 10 month baby waiting around 25 min. She bacame so cranky after waiting this long still he didn’t help us. But, thanks to ADROW (not remember exact name)one other representative of Subway, who understood our situation and help us out. When we reached the time was 9:30PM. But, unfortunately We got our order at 10:25pm. So, Subway needs good people who really wants to help customers.

Quite busy during the day - could do with more staff especially when customers are ordering several coffees, etc. The staff are really kind and doing their best but I think they just need more people on!Other than that - good selection of snacks, clean and tidy store. Overall a good experience.

My mum and I made a complaint a while ago and still havent gotten a response, its been about 3 weeks.We went in and bought some pies from the bakery and my older sister, my mum and me all got food posioning. It wasnt a pleasant experience, we dont excpet a refud but we want to make sure that this doesnt happen to anyone else.The employess there are all lovely and its really convenient for my family but the lack of response over this issue was annoying.