Diane's Dry Cleaning

Took my deb dress in with a little bit of fake tan under the arms and on the chest area, when i received it back there was what looked like a coffee stain on the bodice. Not happy with this service + customer service was extremely rude. They said they undercharged me when I brought it up to them when it was no fault but heir own. They have had this dress for months

NOT GOOD I put in lots of clothes just to get done prior to storing them. There were no visible stains. I just wanted to have them cleaned prior to storage. My Alannah Hill Jacket came back with a stain on the front and the belt missing. I went back and they had the belt and they offered to clean the Jacket again for free. Happy Customer......UNTIL I returned to collect my jacket and found a shredded hole the size of my hand where the stain was and two more additional shredded holes in the back. I was told by the owner that it was an invisible stain" and that the original dry-cleaning trip brought this out. I have never heard of this and he then presented me with a brochure. Unfortunately they failed to explain this to me prior. I was not offered an apology as "it was my fault". so with the previous review I also will not be back."

Compared to some of these comments on here, I must have gone to another Diane's Dry Cleaning Boutique as I could not and can not fault the friendly service. I even had a special request and it was done well within the promised time and even received an unexpected courtesy call to advise it was ready.Common courtesy goes both ways and if the Customer wishes good service then begin with the right attitude. No small business can, could or will stay in business if they were rude all the time or have poor customer service.

Absolutely dreadful service. The assistant was incredibly rude and unhelpful. I should have just left then but I wanted 3 skirts made smaller. I left all the measurements with them. I said I needed to know how much they would be before going ahead as if it was going to cost me the price of buying new I would buy new. She said that the alterer wasn't in so couldn't give me a price. I thought fair enough but I did stress that I needed them to give me a quote before starting the work. It was all printed off with the instructions clear. I never heard a word from them. I went in and they said that they had tried to contact me and had left a message asking if I wanted to go ahead. There were NO messages left and she was very rude. I said I would just take the skirts. She said I couldn't as they had already been altered!!! I stated that I hadn't been given a quote and had certainly NOT given the go ahead for them to do it!! Again I said well how much? She couldn't tell me and I had to go back the next day! I went back yesterday. Again a different woman said she had called but I absolutely know that she didn't as there was no record. I was furious by this time. I eventually got a cost and I regused to pay it. I paid less $5 each but really I should have paid a LOT less as I didn't say to do it. As it was they weren't even pressed and the workmanship was diabolical. Great big thick bits of material in the waistband.All in all I think it was the worst service I have ever had in Australia. I shall certainly NOT be returning and reading the other reviews I am not alone.

Told me my Zimmerman shorts were not dry cleanable (only when I turned up to collect them). They have been dry cleaned elsewhere as per the label's instructions. They obviously have no idea what they are doing and I would warn anyone else with good quality clothing not to go near them. No doubt the owner will come back with a snarky remark about how rude I am (I'm not particularly) - she would be better off listening to the numerous complaints and improving her business.

Horrible service! Went to pick up my suit the day after I had told them I’ll be there (they had it for 7 days) - Machine had been broken for 4 days, I received no phone call, needed the suit the next day and had to wear it dirty. Receptionist needs some personality, very rude Lady.

Absolutely shocking service. They were nice to begin with.. BUT.. I dropped off my wedding dress at the beginning of June 2017 and each month I was ringing to see if the dress was ready as it was way passed the timeframe they said it would take.I was told they ran out of boxes and are awaiting them any day now. I rang again on the 9th of November ... almost 5 months later and they said “oh yes it’s ready”....I explained my frustration that NO ONE bothered to call me. The man I spoke to didn’t ever bother to apologise and kept making excuses like “sorry we are very busy”.Not good enough! I wanted to take professional photos of my newborn on my wedding dress and could not because this place let me down. DO NOT RECOMMEND!!!

wost experience and worst customer service ever! took my sisters wedding dress in and went it was time to pick up there black lines over it and stains all over the dress! when i advised them those stains and marks were not there, owners were so rude! they both got so defensive and told me that we had brought the dress in that way! they told us that they do not put stains on clothing and that we had stains over it before we brought it in. disgraceful customer service! the male owner started yelling at us and told us he couldnt guarantee he could remove those marks and stains. he disrespected my mum by saying he couldnt understand a word she was saying and was calling us liars. he finally agreed to put the dress through the cleaning process again but yelled at us telling us he didnt not want us to wait in his shop! disrespectful, rude and arrogant is what best describes him. all he did was shift the blame and no empathy was shown at any stage!never ever would i recommend this business to anybody!

I have used this service in the past however decided against it due to the price which is always more than the competitor berwick village dry cleaners and now the ratings. I personally didnt have an issue with my service however as i said it was expensive.What did get me to take time out of my busy schedule was reading the comments and more importantly the replies by the owner here. Firstly, if this many people complaing about your business it is you - not them - so you might want to listen to them, you obviously dont get it. Secondly, you might want to temper you attitude when replying to their comments as it just shows you are in fact what they say you are..rude! Criticising a customer for having too much time on their hands because as i recall she complained about you doing unauthorised alterations is pretty bad form. I presume she made the complaint as she was upset about the matter, sometimes we take time for this.To the customers who are posting glowing reviews here. Perhaps they just didnt destroy your clothes, overcharge you or perhaps you are just mates. Either way, i cant see why they are getting 5 stars. Easy markers perhaps. The owners are quite obviously not professional in their behaviour or service by any stretch evidenced by their own response comments throughout these reviewsP.s. i have used your service (though not anymore) and no i dont have lots of time on my hands you are just annoying.