Exlover Newlover Rent a Rack Preloved Clothing

Second time renter at ex lover new lover and highly recommend to rent a rack!! They use social media to sell and the shop is so clean and tidy compared to other pre loved stores. Also such amazing service by Alexis and Tae!

So I dropped of my clothes and LOVED that they can price, steam and present your clothes for you IF you choose that option.I couldn't resist buying things while I was there.Why buy NEW when you buy USED. Such a beautiful shop, so well run and promoted on socials.CLASS above all the others! Lovely owners too! I will be a regular! :)

Couldn’t have asked for a nicer experience at this store. The shop is not only super tidy, clean and organised.. But the girls are so warm, kind, genuine and supportive with the whole process. They are also so proactive with promoting sales online. Both buying customers and selling clients are equally cared for. I will be both buying and selling into the future! Their friendly store has been such a lovely addition to a small shopping complex. Always greeted with so much warmth, even if you are just having a browse to see what’s new for the week!

I’ve had racks at other venues around town but there’s nothing around quite like Ex Lover New Lover. The customer service, welcoming atmosphere, social media support, beautiful store presentation, referral program, and quality of the items is second to none. You can tell that Alexis, Tae and their team really care about making sure that their renters and customers have a great experience.

The team at ExLover NewLover are amazing! 5 stars for their love of clients, fashion and passion. They go above and beyond to make sure you are happy with their service and are very understanding and accommodating. This is my 2nd rack hire and cant wait to do another!!

My experience with Ex Lover New Lover was overall, relatively positive. The store is displayed nicely and Alexis is definitely more active on social media than other businesses I have hired racks with in the past.With that said, I don’t feel like there is equal advertising for each rack. The same racks seem to be advertised over and over again - I recently counted 6 Instagram posts for one rack! Given that every rack represents a paying customer, I feel like it’s slightly unfair to focus on some racks, but not others. A suggestion could be to do “Our top # picks from rack 3, etc.’ - Showcasing a few racks each day across the space of a week, would be a much fairer approach IMO.I rented my rack for two weeks and only made a small profit on top of the rack hire price. A 30% sale discount was requested for week 2 but never advertised in store, which was frustrating seeing it could’ve made a slight difference to the total profit.It does make me wonder though - specific racks are being promoted with $300-$1000+ profits - so, what is the difference between someone who makes a decent profit and someone else who barely covers the hire fee? What are they doing differently to generate a profit like this?If I’m paying to hire a rack, I don’t feel as though it should be my responsibility to market your business (otherwise, I might as well post on FB without the hire fee), but does it come down to independent social media marketing? If so, I feel like this needs to be disclosed when you hire a rack. It would not only help people to get the most out of their hire period, but encourage them to rehire in the future. With such a small profit, it's just not worth the hire fee or the setup time for me.

I have known Alexis for years, and my experience renting a rack with Ex Lover New Lover was nothing short of fantastic! Alexis and Tae have created a beautiful store. They’re very professional and make sure that all their renters and shoppers have the best in store experience. I can’t forget to mention how great their socials are also!

The best value for money and service I have been involved with. I’m so time poor, this is the only place of its kind to offer door to door pick up AND pricing set up. Both Alexis and Tae’s communication is top notch and they always strive for the best outcome for their clients (and buyers too!). The presentation of the showroom floor is boutique, clean and up market. I highly recommend and will return to sell some more clothes in a few months time.

Great experience, very easy to organise. Everyone is really nice there and very welcoming. We did have something stolen from our rack but that was sorted out very quickly and it was very well handled. The person did end up paying for the stolen item which was a plus!