Adelaide Mainfreight Air and Ocean

We deal with these guys on the daily, if you want something sent anywhere in the world....I would reccomend

Easy place to get into and usually pretty quick loading/unloading, no problems easy going

The good: my order arrived.The bad: there was some damage on the delivery pallet, the cardboard on some of the items had been torn open and the delivery spent 4 days sitting in the Adelaide depot before someone got assigned to deliver it.The ugly: the delivery driver broke a large tree branch while trying to complete the final delivery.

Still haven't got my delivery. Office has lied to me twice about delivery day. Don't deal with this company unless you want bad customer service.

Poor delivery, waiting 2 weeks for delivery because I don't have a forklift to unload at my end! Can easily be unpacked by hand 1 pallet of lightweight goods.

Wow what a poor unprofessional company. They damaged our goods and then apparently lost our goods and for the last month have not been able to find them despite saying they had delivered them. There response is it's your problem and we don't have insurance for lost goods yet they still can't tell us where our goods are. If you charge for a service surely you have some responsibility to deliver that service. Well apparently not for this backyard outfit. Steer clear you have been warned.

Our company wishes to thank the staff and especially Kade for their wonderful assistance regarding the emergency freight we required. They followed through from the beginning to the end. The freight got to its destination as per their assurance given. We have been trading with Mainfreight for over 20 years and their professional services have never disappointed. Well done to all... many thanks again.

Have had nothing but trouble with Mainfreight. Our business requires long lengths of expensive material to be sent interstate every month, and every time we used Mainfreight, the material gets destroyed. Mainfreight also do not like to take any responsibility for their poor handling and loading of material on their trucks. This company is as rough as they come. We used to give Mainfreight 'specific' instructions to contact us before delivery (either AM or PM) to ensure that material can be unloaded at our end, but the drivers are so incompetent, they just turn up unannounced and cannot follow simple instructions. So, it requires re-delivery wasting everyone's time and further delaying delivery of materials. Unfortunately, it does not help as most of the drivers cannot speak a work of English. We now use other carriers that are competitively priced, can actually communicate and deliver our goods in the same condition as they left.

Can I just say here that the two women I dealt with on reception are amazing. And the delivery truck driver was careful, and considerate. And leave it there.Now to dispatch. Expected a delivery following confirmation of their phone call.Only to be a no show. No call.A fortnight later the same thing only this time when I rang the poor woman on the phone discovered my freight wasn't even on truck and no communication on Friday for a 12-5 delivery. I had arranged for it to be moved elsewhere but freight didn't arrive until following Tues. All in all they had my freight 18+ days. Despite them confirming twice and delivery times arranged. What a shameful waste of my time, my onsend courier money and a good company name. Want so much to recommend yet two separate orders in a row... Please stop and consider the damage to your reputation. Thank you.