Macpac Adventure Hub Camperdown

Most incredible service here! Came in and bought a new tent (Oztent RV-3) and was amazed by how wonderfully accommodating the team were and how easy they made it for me. They got everything to the register for me, their price match guarantee is fantastic, they helped me get it to my car and load it in, and thanked me for being their customer. Will definitely be making Macpac Camperdown my first stop for all my camping, hiking and adventure needs from now on!

Place has good collection of items.. But si called claim about what special on Adventure Hub" stores is a joke. There is no specialist support person staff here to be honest.Person who help regarding choosing a hiking shoe has less knowledge than me who gathered some info by watching a YouTube video. Some of the the things he mentioned also wrong.Visited again

Dean at this store is an absolute legend. After being mucked around, dismissed and lied to by Macpac Customer Care over the phone, Dean went out of his way to locate and ship a product to me – thank you!He has salvaged what has been a horrible customer experience with their office staff and Macpac would have lost a customer without him.

Good variety of goods, parking hard to find close. Need to ask for stock if size not on display. Pretty aggressive on marketing emails if you sign up as member. Good to purchase on sale as full price is very expensive

Limited to mostly their own brand, which is priced similarly to larger brands. ie it feels expensive for quite generic travel gear. Still, the own brand stuff has a nice minimalist design. Sizing doesn't go small enough though, much like a lot of travel gear stores.

Great store with a massive showroom. It's really good being able to see products set up before buying. Staff very helpful as well.

After going to the Birkenhead store, where I was bitterly disappointed with the staff, who seemed more interested in socialising with each other. I called the Camperdown store where I was looked after by a young guy named George. He put the products aside for me and managed to turn around what going to be a poor experience into a very positive one. Great to see that you can still get good retail service!

Excellent customer service for shoes/boots on a Sunday. Staff knew their products and were super helpful. Managed to help several people at once. Well done indeed.

I rocked up knowing I would be a very difficult customer with my feet that don't agree with many shoes. Maddie was incredibly, absolutely patient, bringing out so many different sizes and models, constantly checking in to see how I was going and how well they fitted. She was so calm despite me getting quite frantic and worked up as time was running out, as 100 minutes at the store with over ten pairs of shoes to sort, try, compare, shortlist and eventually find the pair that best fitted, went very quickly. Maddie even stayed back after the store closed as I took time to decide between three models that were so difficult to find which worked best. So glad to have had Maddie serve me and put up with all my indecision, and stay back to give me a little bit more wiggle room upon deciding on the winning pair.