Guzman y Gomez - Virginia
513 Reviews
$$
- Tuesday6 AM–11 PM
- Wednesday6 AM–11 PM
- Thursday6 AM–11 PM
- Friday6 AM–11 PM
- Saturday6 AM–11 PM
- Sunday6 AM–11 PM
- Monday6 AM–11 PM
About the Business
Guzman y Gomez Mexican Kitchen | Order Today! | At Guzman y Gomez, our passion is creating delicious 100% clean Mexican food using only the best ingredients. Order today!
Contacts
Website
Call Us
+61721043887
2125 Sandgate Rd, Boondall QLD 4034
Hours
- Tuesday6 AM–11 PM
- Wednesday6 AM–11 PM
- Thursday6 AM–11 PM
- Friday6 AM–11 PM
- Saturday6 AM–11 PM
- Sunday6 AM–11 PM
- Monday6 AM–11 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Toilets
- Credit cards
- Debit cards
- Mobile payments
- Good for kids
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Delivery
- Transgender safe space
- Dine-in
- Alcohol
- Beer
- Seating
- Casual
- Groups
- Family friendly
- Takeaway
- Cocktails
- Coffee
- Healthy options
- Kids' menu
- Small plates
- Breakfast
- Brunch
- Lunch
- Dinner
- Dessert
- High chairs
- Kerbside pickup
- Vegetarian options
- Catering
- No-contact delivery
- Late-night food
- Vegan options
- Drive-through
- Halal food
Recommended Reviews
Hemal Shah
02.10.2023
Guzman y Gomez - Virginia
One of the very worst experience.I ordered a veggie burrito whose main inclusion should be guacamole , the staff didn’t tell me that it wasn’t available in first place it was after i received the burrito AFTER 25 minutes of wait. And i had to ask why is there no guacamole in the burrito i was informed they don’t have it available. I paid 12.50 for what then? Rice?Just HORRIBLE!!! And no apology even after this from staff
Ton I
14.09.2023
Guzman y Gomez - Virginia
Went for drive through. Ordered a vegetarian burrito, but it was difficult for the staff to hear through the machine.Found out it was because they were playing music very loud inside the store. Which is why the service was put down, otherwise the staff had an OK attitude and burrito tasted as expected.
Michael Jones
08.09.2023
Guzman y Gomez - Virginia
Bit disappointed with my food tonight. I am a frequent customer. Normally the food is decent with slip ups every now and then that can be forgiven. Although ordered tacos tonight and there is little to no filling in them. Have had this issue previously but let it go but with the surcharge tonight you'd think there'd be extra attention to food quality.
Mishalia Birch
27.08.2023
Guzman y Gomez - Virginia
I love GYG and have been going to this franchise regularly since it opened. Having compassion for how hard it can be to start a new business, I’d always hoped management would take on customer feedback and work out the issues. Sadly, a year on there has been little to no improvement. 9/10 times the food comes out either cold, stale, under seasoned, disproportionate, missing items or completely wrong to what was ordered (as was the case today). Very disappointing.
Lou
23.07.2023
Guzman y Gomez - Virginia
$27 delivered.....vego.....the picture should really tell the whole story....what a joke....chips and rice and a little dollop of guac plus a dash of other stuff....not even an entree serve...$27!!!!! ($6 delivery so $21!!!!) Was just so shocked at how small it was! Won't even waste time on the taste or lack thereof. Never again.
Michelle Chalmers
23.07.2023
Guzman y Gomez - Virginia
Ordered spicy pork nachos. Almost at the end found some plastic in it, took it back to the counter. Was greeted by a very rude cashier who refused me a refund, then asked if I was going to finish it. In the end she reluctantly offered a replacement. Waited 30 mins went back to find out what was happening and was told by the same young lady oh you still want it" very very very bad customer service I will not return"
imran naeem
23.07.2023
Guzman y Gomez - Virginia
Just picked large spicy chicken burrito bowl and the quantity was less than even small, hard rice , nachos not even eatable, seemed like left over food.
daman k
22.07.2023
Guzman y Gomez - Virginia
My husband and daughter ordered mini burrito bowl. First they made mini burrito then they made large burrito bowl. While I start eating. I find out there is hair in my burrito bowl. I was so gross. I lost my appetite for food. After 10 minutes I start vomiting. I called the store. One of the team leader answered the phone. And took my name and number and she said we will call you back regarding this matter. This happened on 12/1. Since no one called me. Regarding this. This is really poor hygiene and quality
Adelaide Walker
22.07.2023
Guzman y Gomez - Virginia
DO NOT ORDER FROM HERE-My partner and I get GyG once a week and have done so for about a year now. Bowen Hills drive through used to be our go to - always extremely busy but the staff there are so quick to pump out orders regardless and we have only had an issue maybe once or twice there. Serving sizes are excellent! You pay $20 for a meal with extra meat and you get what you pay for.We moved last year to Nundah, our closest GyG is now this one at Virginia.Our first experience at this location was terrible - tiny serving sizes! You order a regular nachos with extra meat and you get the serving size of a mini, just in a regular box.We have given them a shot a couple more times since then, usually when we don’t have the time to drive to Bowen Hills because we’ve finished work too late.Tonight will be the last chance we give this Virginia location a chance and our money- the serving sizes here are absolutely atrocious! And the food is almost always cold. I’m not too bothered about using a microwave, but the servings sizes are a laughing stock. Yes it was busy tonight. But every time we visit the Bowen Hills location they are twice as busy. They always do a fantastic job so why can’t this location at least do a passable job?My meal tonight- I could literally count how many chips and pieces of beef were in my dish. Yes depth perception is hard to tell in a photo like this, but I could literally see the cardboard box bottom among the few chips and meat I received for $15??TRAIN YOUR STAFF BETTER!!!
Corey Middleton
14.07.2023
Guzman y Gomez - Virginia
A visit yesterday to Sandgate Road Virginia, placed an order through drive through for two breakfast bacon burritos and two coffees (Xtra Large Caramel latte and a large Skinny cap). Waited solid 10 minutes to get from order box to paying window. The young girl repeated my order however she confused the Xtra Large Caramel cap to an Iced Latte (not sure how she did that) I corrected her, no apology took the payment and literally slammed the sliding window. It was another 5 minute wait to get to the window where we were given our food but we were told go go into the waiting bay. Another 5 minutes passed and I counted three cars drive through and they were handed coffees. I got out of my car and went inside to ask where our coffees were and was told “it’s coming”. I waited another minute or two and was handed two cups. Xtra large beverage of some type and a large beverage which was cold and ice. I asked him - what are these? He told me an extra large cappuccino and an iced latte. I told him that’s not what I ordered and it sounds like I have been over charged. He asked me again what I ordered, I relayed this back and he said he would bring it out to the car. He was quick to his word he came out handed the coffee and ran away as quickly as possible.What coffees did we get? An extra large latte and a large latte. Both burnt (coffee) and milk was burnt. No apology from anyone. I was so furious I decided not to go in and make a scene.The experience was just absolutely disgusting.There was no genuine apology, the order was wrong, nobody listened and even when I tried to explain to the girl at the second window that she shouldn’t be slamming the window on customers and she needs to be provided some “constructive feedback” she was not genuine and basically didn’t give a damnWhat on earth is happening with this store? I’ve shared photos of the Taco that was filled with a teaspoon and they’re gobsmacked. I raised this incident last week - nobody acknowledged and now this.This last experience has left me in a position where I don’t want to spend money where I’m going to be given something I didn’t order or get something I want for that matter.I have raised my enquiry through the hola mailbox - no reply so I think a google review is in order to show how petty my $3 taco was from last week (Tuesday 14th)
Add Review
Map
2125 Sandgate Rd, Boondall QLD 4034
Guzman y Gomez - Virginia