H&R Block

This is the second year I have processed my tax return with H&R Block, Sutherland. Helena is professional, thorough and processes my tax return so seamlessly. If you are looking for somewhere to process your tax return in the Sutherland Shire, I highly recommend Helena and her team. I will definitely be visiting H&R Block in 2021!

Amazingly friendly & genuine service with an honest attitude. Tax return made super easy.It's worth talking to a professional like Helena! Thank you!

Just did my tax return through Helena at H&R Sutherland. She was amazing! Such a lovely person and she did a fantastic job. I have had a few not so great encounters at H&R Block before and was hesitant to go back but will be coming back from now on through Helena! She is a credit to business! Thank you again for helping me so last minute.

My wife and I have been trying to get our simple tax returns processed since early January. The tax returns, prepared by Helena, contained multiple significant errors. For example, Helena advised me that as per her calculation I was supposed to pay tax when in fact I was due to receive a refund. I notified Helena promptly to rectify the errors. While she rectified some errors in the 2nd tax return version, the other errors remained. I have trying to communicate to the office more than 10 times, attempting to resolve the errors and finalise my return so I could receive the refund, but have been ignored – there is no response and no finalisation of our tax returns after 3 months.I’ve escalated the matter to the head office, who assured me to forward my complaint to Kym Caine, the district manager, on Monday 27/3/23. I was assured Kym would call me within 48 hours. No one has called after 5 days. I called the head office again on 29/3 and earlier today (31/3), only to be told that they could not locate my original complaint – so I had to submit yet another complaint over the phone all over again. They assured me to ‘escalate’ the complaint to the district manager Kym Cane again.I don’t know what to do. There is no way to contact anyone. I have no confidence that there is anyone in charge. All phone calls get directed to a call centre, and staff there have no idea what’s happing and who is in charge. It seems no one cares that I am losing money on daily basis (as I am due to receive a refund) due to these delays (having to pay interest on my home loan).I have been advised to lodge a complaint against H&R Block with the ATO and the Tax Practitioners Board so that their conduct gets investigated, which I will do unless someone in H&R Block resolves the matter by Monday. It is very sad and stressful that they are treating people like that, causing them trouble, distress and financial loss.

Very happy with service.Helena was just wonderful.

Multiple errors with both myself and my husbands tax returns which were done by different agents. Do not recommend going here. Waste of money.

Great consultation with Helen. Efficient and very informative!

I have been going to this H&R block since my first tax return. I have always been looked after. The service is friendly and my return is finished quick and thoroughly.

Visited the Sutherland branch and was served by lovely Helena who had an exceptional customer service, was very knowledgeable and extremely helpful. I will definitely be back for me next tax return!