Luxe Fireplaces

No communication , took an extra 2 weeks past expected delivery date with no updates or tracking calling a number of time for updates. Once the product arrived it was missing the bottom pedestal had scratches and marks and door was broken.we have asked for a refund but awaiting a reply. I highly recommend spending the extra money next time and buying quality this isn't worth the small savings, terrible product and horrendous customer service .

Delivered promptly, well wrapped

I have had a great experience with Bill. He has gone above and beyond to assist me with my fireplace. Excellent follow through and care.

Worst customer service! Very rude and not reliable. Would not recommend them

Free delivery and very polite thank you. Chris Wilson

I ordered my fireplace in December, was told it will arrive in January. I kept contacting the company for my fireplace as my house was finished and was just awaiting the fireplace and was told they will get back to me and they never did, until I told them I wanted a refund. It didn’t arrive until mid March. I then had to get the plasterers, painters and electrician to come back at extra cost once the fireplace arrived. I don’t understand why the fireplace came from China when it states on the website it’s “Made in Britain”. Very very bad customer service. Won’t be purchasing from there again.

Friendly and efficient - many thanks for the quick service.Chris R

Great help and support for local communities. Thanks.

Good product sent in good time