OPSM Golden Grove

Very good staff.Specialist with experience and careful eye examination.The appropriate medical recommendation for eye care.I thank everyone, especially the specialist Thawab.

My recent experience with Debbie at the Golden Grove store was exceptional. She went out of her way to assist me and provided an amazing customer experience. I will be recommending family and friends here.

All staff were super friendly, helpful & professional. They explained everything that they did as far as testing & then results. Was made to feel comfortable & confident in making the decision on my new glasses. Prices were great too.10 out of 10 for everything!

Last Sunday I developed a severe eye infection which I was worried about so rang up OPSM Golden Grove and they were able to see me almost immediately. The service I received was fantastic - professional, understanding and friendly. Sophie the Optometrist was so lovely and even called twice in the days following to check things were improving. Almost sad that I've has laser vision correction as I'd love to support this business. Thanks again ladies, I appreciate your assistance :)

From walking into the store was greeted by Debbie in a professional manner even though she was with another customer she acknowledged i was there. After seeing Leon the optometrist, Debbie sat down with me and went through everything to make sure I got what i needed. Then the experience from Leon the optometrist, even though he was having trouble with the equipment he still went above and beyond to test my eyes and make sure he did what he could with the equipment he had. Funny guy actually a really comedic experience. Highly recommend this place and if Leon and Debbie are on they will make sure you get what you came there for.

Friendly staff who are very helpful. Help you find glasses in your price range.Thank you.

Absolutely TERRIBLE service at Golden Grove OPSM. I have never had glasses, and when I went to pick them up, the long distance vision was blurry. I was told that the glasses were for both long and short distances. The girl Lucy who attended me was extremely unhelpful and rude. I’m not sure if she just can’t help it or just took an immediate dislike to me on appearance, because we had never met before, but either way it was completely uncalled for.She didn’t help me at all. Just said it was up to me what I wanted to do and sat there mute. Like she couldn’t care less. It was like pulling teeth. Then as she cleaned the glasses, I saw her roll her eyes at her colleague and mutter something. I let it go. She said I could have a refund.I ended up returning the glasses and asked for the refund. I had a different attendant then who was friendly, and who then kept the glasses saying she would get back to me - but she didnt. I had to ring them, the friendly one was out and I was told she would call back - but she didn’t. I had to ring again and the rude girl answered - she was extremely rude and after I voiced my disappointment on their customer service, I couldn’t believe how sarcastic she spoke to me. I had to hang up on her. I couldn’t believe this. I have clients and I endeavor to always ensure they get the best customer service.I will NEVER go there again and I will never recommend my clients go there either.

I found the optician and the staff were lovely when I went for my eye test and were so helpful when I selected my eye wear. But today, when I went to pick up my glasses the lady was so nasty. I appreciate that she was on her own but that can hardly be the fault of the clients who visit the store. Not once did she smile and to be honest I felt that I was a nuisance. I am a new customer of OPSM and truthfully am reconsidering a return visit

Im very happy with OPSM's Eye test. Not rushed thru, like others that I've gone to, only to find the glasses were not suitable .I would recommend OPSM for a very excellent service.

Really happy with my new glasses. The store manager Sarah was super helpful throughout the entire process. Would highly recommend this store.