Genesis Health and Fitness Berwick

Excellent 247 gym.Sometimes a bit busy bit u can avoid those times if you wish.

Machines never get fixed, missing equipment never gets replaced.Staff just give you some excuse rather than a resolution.Spoke to a staff member whilst one was there, filled out the online form a few times, nobody ever replied.Went to get a refund under ACL code 55, they said they'd refund X amount but did not and there's nothing they can do about it".Worst gym I've been to

The Gym is running offers like 28 days free trial. Obviously its a marketing campaign. however they deduct money from your account even after you cancel your membership before 28 days.I will share my experience, my 28 day adventure commenced on 17th Jan 2023 and i cancelled my membership on 04th Feb 2023. They deducted payment from me on 07th Feb 2023. I had to go to the Gym and the office bearers apologised and assured that it was a mistake in their system. To till date they haven't reimbursed the amount deducted from my account. Please be aware of this.The coaching zone sessions are good and hence i am rating them 2.

Unfortunately unprofessional staff rude with there costumers.My self was a member along with my partner and since because of there rude staff and not helping and not listen rude behaviour we decided to cancel our membership,Since 10 march 22 we have been requested for cancelling our membership and we have been visited many time and submitted the camplain for not been cancel our membership, it's been 4 months they still have access in my credit card and still every week they deduct weekly amount. Very soon I'm going to report to the police for fraud and misleading people's credit card.

Had the pleasure of speaking with manager Wade, absolute legend and seems like a really lovely person. Your help was greatly appreciated x

Beware, dishonest corporation. Contracts set up in a way to scam customers. Told them up front that I wanted to join the gym temporarily and would leave anytime. The rep advertised their contract as a week to week contract which I paid a high premium for, went and cancel the contract few months later and was told that I need to give a 30 days notice for my week to week contract and proceed to charge me a cancellation fee for the full 30 days. A gym that falsely advertises their program and punishes loyal customers that pays on time is not a gym worth joining.Add on:Owners comment on standard practice, ACCC, 2500 locals that love us, bla bla bla... you are missing the point, your sales person who is the face of your gym is not acting out of good faith/customer's best interest and it leaves a bad taste when customers find out afterwards. Sure, you can hide behind your T&Cs when people complain but maybe just a little empathy and not suggesting a product that is clearly not suitable for a customer could go a long way as well.What's a 30 day cancelation notice doing in a week to week contract anyways? Other than to squeeze the last bit of profit out of customers?

Genesis Gym is the BIGGEST SCAM!! Worst business I have ever dealt with, absolute scums. Myself and so many others I have spoken to have been ripped off and ignored. They can’t deal with their own clients so send debt collectors to deal with their mess.Taking money from everyone during lockdown and even when we legally weren’t allowed in the gym, they took everyone’s money!!Don’t bother ringing them to talk to anyone because they will not pick up their phone and will lock you out of the building when you need the front desk. Genesis you are a JOKE!!

Been a member since 2017, always happy about this gym. Friendly and welcoming staff, good equipment and well-organised group classes.