Kmart Broadmeadows

17/12/2022 16:25 The MA security guard accused me of being a thief after seeing my slides. He then tried to coerce me to show him my handbag, which he can't legally do since it was smaller than A4. He tried to call the other centre guards. He continued to harass me even after the store manager came to resolve the situation. Very unprofessional. I was very humiliated by his actions. I'll never shop there again.

Takes so long to just get a click and collect, only one staff member doing click and collect and refund service at customer service. Althoug the line is divided, need to wait more than 20 mins and asked other staff to just help click and collect explaining that waiting is unexpectedly long and there is only one staff at customer service, however the other staff informed that it is how it is in Kmart.So I need to come back tomorrow to collect the stuffs again as I would gonna late for appointment, so left

Staff at the service desk today was helpful, but how come they keep only one staff member for all these people in the queue !!! Extremely under staff. Was in the que for 30 min + . That's the longest time I have to wait for a simple fix. It's very frustrating.

Had the BEST customer service experience at the Kmart Broadmeadows branch in August 2022. Was sent to the store with (what I thought) was a short and simple shopping list for a few children's items for someone who was unable to shop in-store personally themselves (they had COVID). I approached the staff on the floor and asked if a team member was available to assist me find the items. Melissa Collaco was the person who as kindly re-directed to help me with personal shopping. However, when I messaged the lady I was helping (who was housebound with COVID), she kept replying with additional items that were NOT on the original list! Melissa and I obligingly hunted down the new requests and had to discuss out-of-stock options, like-for-like comparisons, alternative colourways, etc. Every time Melissa and I confirmed an item and thought 'this is the final one on the list!', the COVID person replied with yet MORE items to purchase! Long story short, after an hour+ in the store I finally went to pay for the items and exit the store. Before I left though, I tried (unsuccessfully) to 'gift/give' Melissa a pre-paid gift card (that was originally intended for myself as a way of thanks from the COVID person). Multiple staff members I asked politely (and correctly) declined to accept the gift card (as per staff policy) and directed me to post a Google review so head office can decide how to best recognise and reward Melissa Collaco for a truly outstanding customer service experience. Many thanks to her can-do attitude and helpful assistance!

literally so disgusting, drinks and rubbish EVERYWHERE, no makeup stock at all, stuff spilt all over the floor.said they had what i wanted online so i went OUT OF MY WAY to go there to find out they don’t actually manage their online stock and i wasted fuel for nothing.never going here again.

HiI was at the Broadmeadows Vic store yesterday since my refund had not gone through for the items I returned five days ago.I was talking to the lovely girl at the customer service desk ( unfortunately didn’t get her name) who was very helpful and did everything to help me.She spoke to Assam the guy that I saw when I returned the items and she also spoke to the manager on duty Melissa.Melissa was very attentive and took ownership of the issue and reassured me that she will speak to the relevant area the next day and get back to me.She not only got back to me but has also rectified the issue and got my refund sorted out.What an absolutely great service by Melissa and her team.A huge thanks to Melissa, the lovely girl at the c/s desk and Assam.I’m a very happy customer and will continue to shop with you!!Anji x

The Indian ladie behind the register was yelling at my 14 year daughter after she wanted to return a unwanted item I don't recommend

Doesn't even deserve a star but unfortunately thats not an option for reviews. Not even worth shopping at this place. Doesn't deserve to even be open. Clearly staff don't care about you since I've looked at all the reviews saying staff are nasty. They don't even pick up the phone, I had been waiting for 8 minutes but it shouldn't take that long for you all to get up and walk to pick up a phone. To the staff who work here get your stuff organized, clean the shop up and actually become more professional in the industry. I will never understand how this shop has passed health regulations when it isn't even clean. (seen by all the photos others have posted in the reviews) I only finally got through after pressing a different number and the girl response was well nothing came through my phone, that shouldn't be the case your are a store that should help one another out.

Visited today. Was just getting a flower pot. But the lady in the counter didnot assist me and went to help someone behind. Did not appreciate that.