Universal Store

Staff was very friendly, needed to exchange an item without a receipt I was able to show a statement that was good enough as it wasn’t from this store but Melbourne, obviously can’t get a refund I understood that I did need the receipt and was not upset as they’re doing their jobs and they, like everywhere else, have specific processes to follow through. Always have come here with my daughters, they have such good experience tooVery nice girls here with smilesRosalyn

Music was way to loud, I have to shout to my partner to talk to him in the store. Couldn’t stay in there for more than a couple of minutes

Do not purchase anything from this store they don’t let you exchange or return faulty products. They merchandise damaged frank green bottles at full price. Customer service is also terrible, they need better staff.

This store has horrible customer service, selling frank green bottles at full price when the packaging is quite damaged and won’t do anything if you’re bottle is faulty and send you to frank green when really head office said you are able to exchange any faulty product used or not. If you’re wanting a frank green bottle I highly recommend going on the frank green website instead of these grumpy horrible customer service people

Usually love shopping at universal but was very disappointed with the customer service at the Joondalup branch. My sister was left waiting infront of the counter while two staff members ignored her presence and then continued to call other customers over to check out leaving her standing there, telling her to move to the side. She was not even greeted or asked to wait while they served customers behind her. When one staff member had served a customer they left the till leaving us there for longer clearly waiting to be served. When we were finally served, the guy did not apologise for the wait or acknowledge us. Just simply ran it through the till. Would not go back. Very rude :((

Had the most amazing service from Shae last weekWas extremely helpful ,so good I went back today with my other son for a whole new wardrobeThank you for the fantastic service highly recommend

Didn’t really have a nice phone experience because I abruptly interrupted and told to ‘wait a sec’.Then when I went into the store I approached the front desk to the only staff member present. I asked her how she was and she looked up in absolute disgust. When I realised she was busy doing some sort of store logs I apologised and told her I could wait for another staff member. She sighs and tells me another girl will serve me all while maintaining this disgusting attitude.Look I get it, I use to work retail and the most annoying thing is when a customer bothers you while trying to complete the stores log books. But sis, her attitude ain’t it for me.Nothing to fret over, just maybe something the staff members should consider when they are paid to be there.

Had the worst experience at this store the other day. I called up to place a shirt on hold so I could do an exchange. The store confirmed my item was on hold. When I get there I give one of the girls my receipt and tell her I’m here for an exchange and have an item on hold. The girl looked at my receipt and then got her coworker to get my hold. Her coworker came back and couldn’t find my hold.. I work in retail so I’m quite understanding about things like that so I accepted the fact, and told her I’ll just get a refund instead. Since there was a big line, the first girl asked the coworker to help put the refund- through which I obviously wouldn’t mind. The coworker then clears the table of receipts/papers and scrunched it all up and chucks stuff in the bin before serving me. She then asks for my receipt, which I had given earlier to the first girl but was no longer was with my top…I could not fathom what had happened. The second coworker made such a fuss about the receipt. The first girl said that she saw my receipt and could vouch for me and advised the coworker to process the refund without a receipt, but the coworker refused to process the refund without the receipt. She looked through the bin for my receipt and couldn’t find it and was quite unfriendly and pushy about the situation, demanding a bank statement.Reception in the store wasn’t great, so I had to walk out of the store to get my bank statement but she’s lucky I had one!!! What if I had paid with CASH??? (Imagine if I paid with cash- would have I gotten my refund??) In the end I got my refund but just couldn’t get over how awful the customer service was from that second girl. Couldn’t wait to leave the store.Probably never going back to this particular store ever, which is annoying because I really like the brands and stock Universal Store holds.Additionally the music is too loud it’s so awkward going in there. Much prefer stopping online and returning in store- however I have had issues refunding discount stuff from online at the whitfords store (not clearance) which is also frustrating.

Had an excellent experience attending Universal Store in Joondalup. My fashion was in need of a major update. Store was busy, but one of the sales reps was able to act as a “personal shopper” for me. Spent extra time picking out clothes, critiquing the sizing, never making me feel rushed. They even picked out items and colours I would never have even considered, but I looked sharp. I left with a snazzy new wardrobe, and it was all so much fun. It was an excellent customer service experience for me.