Genesis Health and Fitness Dandenong

Unable to ever use the pool/sauna facility. Only been able to use it in the mornings as most of the time it’s occupied by the ladies only time or swim classes.

Very Bad Experience. Trying to cancel my membership since three months still they are not cancelling it and deducting money from my account every week. They do not care about their customers, the only thing that they care about money. I've visited 6-7 time personally to cancel, every time they are talking that because of system error or manager is not available. I'm tired to say them again and again that I want to cancel my membership.

Good to see the new owner investing in this facility, however a 50% increase in membership is hard to swallow. Then their are the reduced access hours to pool/sauna which were never communicated either by email, website, app or sms. Add to that no notification of expiring membership and my rating on communications is 5 thumbs down!23/11 the hours for pool/sauna have increased, except for the annual primary school program1/12/22 warning to parents that highly obscene music may be playing in the gym & changerooms10/2/23 went for sauna only to find pool/sauna closed for ladies only. Again NO COMMUNICATION on the change. This manager shows no regard for members and should be replaced by the Genesis Group. Last time I complained he asked me if I wanted a refund so I could go elsewhere, this has occurred to others as well. This below average customer care is intolerable and therefore I DO NOT RECOMMEND THIS FACILITY. It's taken months to adjust the timer on the sauna which was shutting down more than an hour before closing. Many of the cardio machines are in poor condition. People from the pool area can see directly into men's toilet/shower area when a door is opened. Locks on shower cubicle doors remain broken, walls remain unpainted. IS ANYONE LISTENING!!!!!

Guys you need to do something on the heating . Yes ,we all need to warm up, at lease the workout area needs to be room temperature when members walk in. This issue is discussed amount other members every morning. It’s nice in the reception area should be the same . just letting you know . It’s a icy in the workout area. Seriously guys this needs attention. Thanks

DON'T EVER SIGN UP WITH GENESIS FITNESS!!!!!!On Tuesday 11/4/23 I went to Genesis Fitness Club - Dandenong to have a look at their facilities with potential to sign up to a membership for Reformers Pilates.At the end of the tour we went through pricing and I told them I need to speak to my husband first- Mike insisted that I sign up as this deal: Waiver of $55 membership fee and no payment untill mid May when the reformers pilates class starts- is only for a limited time and that there were only 15 of them left and if my husband doesn't agree I can cancel within the 7 day cooling off period with no charge. So I did this.When I came home and presented it to my husband he didn't agree with it so I sent a cancellation request on their website- the next day I text them at 2pm after hearing nothing back and then Mike called me- attempting to get me to stay on reiterating that I won't be charged till 14th of May when the Reformers Pilates classes start but I still insisted that I could not go ahead with it and he finally verbally agreed to process my cancellation.At 4:30pm I text again saying that I hadn't received confirmation of cancellation to which he replied'Hi Christine,Your membership termination has been processed. The confirmation can take upto 24hrs to arrive in your e mail.'The next day at 7:30pm (well past 24hrs) I still hadn't received a cancellation confirmation but rather an email from Debit Success not only confirming my membership sign up but that I would be debited from the 18th of April for the joining fee and the weekly fee!I mesaged them again saying 'Hi Mike, I still haven't gotten a confirmation of my cancellation, rather, I got an email Welcoming me to Genesis Dandenong and confirming that I will start getting debited on the 18th of April which, even if I was to go through with membership, this contradicts you stating that debit doesn't start till May... this has all made me very concerned and I need confirmation of my cancellation please.At minimum, please send a written confirmation that you have processed my cancellation within the cooling down period to **email address** asap.Thanks MikeRegards,Christine Hermawan'This was Thursday- On the Sunday after ZERO correspondence from them I messaged Genesis Health and Fitness head office online form who ALSO did not respond!!!I had to email Debit Success twice before getting a response saying that they have not received any cancellation requests from Dandenong Genesis. I called Genesis Dandenong again and Mike insisted that Debit Success wouldn't have record of this as it is all controlled from their backend due to the special price and he insists that it has all been cancelled.I have now been debited the $55 membership fee and $49.95 out of my accountI am disgusted at this whole experience. They lied and cheated into a sale. It's absolutely disgusting. I can't believe people operate in such a manner!Disgusting

Been at this gym for 2 years now. People may complain about equipment not being to their standard but I just say they aren’t applying themselves. (you fraud)Great environment, the staff are chill and has got everything you need to reach your fitness goals. (Weights, pool, sauna, boxing etc.)

A bit small compared to other Genesis's but pretty good equipment and good prices.

Have tried a lot of gyms in here but Genesis dandenong is not just a gym, it has Sauna, Swimming Pool with lessons, therapy, boxing training area, ladies training area and many more. I would recommend this place to anyone without a hesitation.

Good and spacious gym. Love the boxing room

This is a very good gym the Gym management/ renter/ leasee is a very good, polite, gentleman. ⭐️⭐️⭐️⭐️⭐️All classes are super good. The pool water quality is superb. The cleanness is very good. ⭐️⭐️⭐️⭐️The massage chairs is superb.The steam room going to more than 5 months not being fixed by the building owner. Is just not good.The Suna is only good for one person.Owner of building needs to fix the steam room as most customers are not happy and leaving.