Crown Towers Perth

Title: Disappointing Check-in Experience at a Beautiful HotelIntroduction:I recently stayed at Crown Towers Perth for a special occasion, celebrating our pregnancy. While the Deluxe Villa and Crystal Club Bar services were exceptional, the check-in experience left a lasting negative impression on our stay. I would like to provide detailed feedback on our experience, with the hope that the hotel management will take the necessary steps to address these issues for future guests.Check-in Issues:1. Lengthy process: Upon arrival, the check-in process was disorganized and time-consuming. The concierge was nowhere to be found, and none of the staff members inquired about our Crystal Club access, leaving us unsure about where to go for assistance.2. Cold and transactional service at Crystal Club: Once we were directed to the private check-in at the Crystal Club, the service we received was far from welcoming. The staff seemed distant and focused only on completing the transaction, rather than making us feel like valued guests.3. Unwelcoming atmosphere: The unwelcoming environment during the check-in process led my wife to feel as though she didn't belong at the hotel. This sentiment is truly disheartening, especially considering the special occasion we were there to celebrate.Positive Aspects:Despite the check-in issues, we did have some positive experiences during our stay. The Deluxe Villa was beautifully appointed and comfortable, and the service provided in the Crystal Club Bar was outstanding. These aspects of our visit were greatly appreciated and helped to somewhat alleviate the frustration caused by the check-in experience.Conclusion:While we enjoyed the Deluxe Villa and Crystal Club Bar services at Crown Towers Perth, the disappointing check-in experience significantly impacted our overall stay. I hope that the hotel management will address these concerns and take the necessary steps to improve the check-in process for future guests. By doing so, you can ensure that every aspect of a guest's stay, from arrival to departure, is truly memorable and enjoyable.

I've never left a comment before, but I was so severely disappointed by my experience I need to vent.Last night was my partners birthday. I paid $750 for a room that was supposed to be overlooking the city. $750. For one night. In a standard room in the towers.We got a room in which we did see a bit of the city, but it was mostly a view into the room next door. We had to keep the blinds drawn all night for privacy from neighbours looking in.Checkout was 11am. But we were so disappointed we ended up bailing at first light to go home. And we had to pay $20 for parking - silly for me to think that would be a complimentary inclusion in the $750 room bill.Staff were great, no fault of theirs. But i'll never go back.

Loved my stay at Crown Towers. We went for hubby's 60th. The rooms are expensive but for the occasion we decided to splash out. We stayed in a studio room with magnificent views of the city. The night lights were lovely.Beautiful location and the pool being heated we got to use that too. l

Pros: amazing view, very large bedrooms, comfortable beds. Everything looks great… on the surface. Check in check out is seamlessIssues re service and facilities:Toilets in room- has yellow marks on seat, toilet seat is skewed and no one bothered to fix it (see pic)Housekeeping:- sometimes gave us water, sometimes didn’t. Same with turn down chocolates.- Toilet area a bit dirty, upon check in found people’s hair in the cnr of the toilet area and also on the bathtub. I cleaned out the bathtub cos I want to use it, but the hair on the toilet floor NEVER got cleaned up during my stay- we did the environmentally friendly thing and hang out towel, yet our towels seemed to be replaced every time- shower cap never got replaced, always have to ask for it. In place I get two sanitary bags- asked for 3 small face wash towels. Two days later we put one on the floor to be replaced. None got replaced.- we went out at 8am, put the housekeeping light on, came back at 12 noon and housekeeping hasn’t come around yet- there is a mug missing in our bedroom from Day 1Conceirge- we gave them 10 mins notice to find us a maxi cab. Fair enough they can’t find it and we are ok when they offered two separate cabs. Next time we gave them a day and a half notice, still no maxi cab. Didn’t ask us before ordering two cabs for us… we could have Uber for much cheaper, if they had told us earlier!They are charged us for consuming water in the mini bar which we didn’t. To their credit they did refund us quickly.

This place is fantastic. The check in was seamless. The ladies were very helpful and professional. Our room was terrific. We had the best view of Perth from the 10th floor. The decor of the rooms was beautiful and everything was spotless and today. Had no issues whatsoever. To the people who gave 1 star reviews, you need to get a life or actual pay for the experience you want. Not go el cheapo then complain you not have a 5 star room. Everyone please ignore the bad reviews. This place is fantastic!!10 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Perfect 1st date venue. Dinner was amazing. Cocktails to our room after a well thought out limousine tour to the beautiful viewing spots around the city. Cant wait to see what tomorrow evening brings. Mystery flight??

This place is starting to look extremely tired. Rooms and hallways have multiple stains. It smells weird in hallway of disinfection mixed with aftershave. Staff are variable with friendliness and it is a shame that as a paying Hotel guest you can't dine anywhere as everywhere fully booked. As venue is quite isolated no other dining solutions are close. The city view from the Towers is beautiful. The pool area remains superb but otherwise this property is starting to look tired and does not impress. Even after several admitted problems we had on our last stay and promised compensation at next stay, not a word was said, and staff didn't even bother asking on check out, if we enjoyed our stay. The room cleanliness is sub standard with many surfaces full of dust and the chaise lounge badly stained. Shame that one of the leading" Hotels of Perth doesn't show attention to detail and maintenanc. Crown Towers positions itself as on of the premier/high end Hotels but falls well short of expected standard."

Spending our anniversary here so expected quality service. Paid extra money to purchase the package that includes sparkling wine on arrival…big mistake…huge!!! 4 phone calls to guest services and 4 and a hours hours later…still no arrival. The Ritz Carlton is sounding great at the moment….

10 out 10 for ServiceHotel is just spectacular. Modern, clean.Staff are amazing, turn down service with surprise chocolate on the pillow added a high end touch.