Reservoir Leisure Centre

First off, the pool facilities are quite nice. Found no issues there. My gripe is with the staff. I called them to enquire casual pool fees. Told me the fee. Went down to the pool. Charged me the same fee. Staff member even asked me if this is the first time I have been to the centre, to which I categorically answered Yes. Later, I came to know there is a concession rate. I have a concession card. At no time, either during my enquiry on the phone or at the centre did they tell me there is a concession rate, even though I categorically asked what is the fee? Do they assume everyone drives to the pool in a Mercedes??

Customer service non-existent. Rudeness and attitude from staff seems to the norm here. Life guards seem more interested in policing parents glancing at their phones and catching people out using the spa without a wrist band than watching the pool as they’re paid to do.

Where thongs or sandles in the change rooms and showers!!! and around the pools. Change rooms are really dirty, black mold above the mens showers.I got a severe Tinea infection walking around in bare feet. Pool is really dirty as well, always see floating objects on the bottom and top of the water while swimming.The place makes you feel like you've gone back in time to 1992!Avoid this place, never going back.

Pretty good for an older site.

While Reservoir swim school teachers are lovely, I consider pool management is over zealous in policing mobile phone texting by adults watching their kids in class to the extent it discourages attendance. No one is going to be more concerned about the safety of the children than the parents watching them and with more than 10 adults as well as teachers and a life saver watching it should, with a bit of common sense, be possible to safely multi-task. How dangerous are the swimming lessons? Why are lifesavers prioritising ordering observers about rather than watching the kids in the pool? I’m quite happy to have a reasonable, evidence-based, discussion about the pro and cons, I can see both sides, but I notice that Reservoir Leisure Centre’s Google ratings are low and pool management does not respond to Google reviews even though there seem to be multiple legitimate concerns being raised. I think it would be good to see a bit more accountability.

My daughter is a special child . On 21/03/23 around 2.15 . She came with concord school but after her session finished I was there to pick her up . After session finished i went with her in ladies changing room , helped her in dressup , suddenly my daughter gone outside of the changing room I quickly went out to see her but I was unable to find her .I checked nearby everywhere then I straight went to reception staff .I told the staff I am unable to find my daughter .Can you help me .One staff said i have no idea then start doing her own stuffs then i asked another staff standing near by . I am not able to find my daughter and explained her whole situation . I was shocked to hear her reply instead of helping me, she said I am not the authorised person better to go and find the school teacher then I went back and keep searching my daughter .Then I found her in male changing room .One of the guy told me the little girl is inside the room . Then I went back again to the reception and told them I am really disappointed with their answers instead of helping you guys were telling me to go and find teacher then the reception staff said I am only responsible for reception area . Seriously, if something happened with my daughter who would be responsible. Shame on you .

I don't know how to explain the weird feeling of been unattended for the female recepcionist, adding an uncomfortable sensation, I would like to explain like a creep an unwanted person. I wanted to do gym with all my good will to do exercise but I finish sitting in a chair outside searching for more places to go. In general the place is old and filthy.

I love this place but unfortunately has gone downhill pretty quick. Severely understaffed, pools are gross with hair and other stuff floating in the water. Always full of kids so really hard to swim in the big pool. My friend was swimming in her lane not long ago and suddenly a kid just jumped on top of her, very scary, staff did nothing. I've got a foot fungi infection when I forgot to bring my sandals once. Sauna was closed for a while as it seems it hasn't been taken care of in centuries and they were fixing it with gaffer tape. Toilets are a disgrace, hair and dirtyness everywhere. There has been issues with the supply of hot water as well, so cold showers for everyone in the middle of winter! Please do better! we need a nice clean pool in rezza!

I used to come to the leisure centre over 20 years ago, very old and so bad but great atmosphere. Now the facilities are so much better. I have never had issue with customer service and re comments about policing parents on phones here's the thing. Have had mobility problems for a while and children can cause an issue if unsupervised. I get it that watching kids is full on but there are not enough life guards for all patrons so you can take a chance and look at your phone or keep watch and ensure your child remains safe. If you have an issue with that you don't have to come. Its a safety thing.

If you want skin disease use their hydrotherapy pool which water is dirty and contaminated. You can see the dirt on pool bottom and the same floaties in the water each and every day. Floaties....thats right. They staff lie if they tell you they clean it. It's the most dirtiest hydrotherapy pool that exists. They don't care about their members who use the hydro pool each day nor care about what their contaminated water will do to the people.They should consider all the people that use this pool and give it a good clean EVERY DAY. Northcote pool will soon open. Reservoir pool will loose their clientele because their hydro pool is filthy and their toilets and disabled toilets and all the showers are FILTHY. QUITE A FEW OF US GO TO POOL BUT WONT EVER GO AGAIN. Please pass this on to everyone you know who uses their hydrotherapy pool. Get out of that water before you get sick. Our skin is severely damaged from the water in the hydro pool because it's not clean. We are not happy and suffering. We will take our complaints further if the staff do not do something about rectifying this issue.