Diana Alpine Lodge

Staffs are friendly and welcoming. Great customer service. The room is very cozy and tidy. Two friendly well behaved dogs. The breakfasts are pretty yummy. Definitely come back here again.

The lodge is lovely and the international rooms are of a very good standard for Australian on snow accommodation. The sound proofing is fair to poor but a good day on the hill should have you sleeping through the neighbouring rooms noises. Our experience was a little off from the moment we set foot inside. The woman working reception was beyond rude to guests in front of us - literally saying “beggars can’t be choosers” to an enquiry. When it was our turn to check in the poor welcome continued when the same person said we would only be getting one room key - this ended up being the all the welcome we got. No explanation of facilities, no basic greeting nothing. We thought maybe it’s the end of the season, everyone is tired that day. Our whole stay however was as inhospitable- staff rarely said hello (Lisa said hello once), enquired about the day, offered the most basic of hospitality. It’s such a horrible atmosphere when you feel like an intruder or unwelcome on your holiday. So in general 5 star on snow accom, 1 star crew.

The photos of rooms on the website are for the new extension, whereas our room was quite shabby with light fitting missing, shower tap falling off, toilet door wouldn't close and the family room was fairly badly organised with old and extra furniture. The door to the neighbouring room let a lot of sound in from the neighbouring guests. There was a spa advertised, but it wasn't available for use. The drying room was very cramped for getting changed. The location of the lodge was good, and the breakfast was good. The staff were alternately friendly, or rather stressed and abrupt. It was the most expensive night we had ever had in a hotel either locally or internationally, and wasn't particularly good value.

We have stayed a couple of times at Diana Alpine Lodge & will definitely stay again! The staff are all extremely friendly & always go out of their way to help. The location is perfect. Ski in ski out. Walking distance to everywhere. Ski hire across the road as well as fabulous restaurant (& their own food is fantastic).

Lisa and her team are running an incredible lodge!! The room is simple but everything you need for a great stay and have a super comfy bed!!. The facilities including the drying room and the lounge are awesome and the view you look out to from your room and the dining room are amazing! The lodge is perfectly situated close to 2 chairlifts which get you straight on to the snow and close to a lot of restaurants if you want to eat out in the village. Also, the food In-house is insanely good!! Each meal was made with so much passion and love and was so incredibly delicious. We had the breakfast and dinner included and we felt like we were in a 5 start restaurant!! From homemade crepes to beef cheeks that were falling apart, everything was delicious!! And to top it off, Skye, the lodge Border Collie is the sweetest pup ever!!! We are so glad we stayed at this lodge and would highly recommend to anyone making the trip to Falls!!

Thanks Lisa and all staff! Did have a great time in there.They are all extremely helpful and friendly with excellent location that so close to the carpark and ski lift. Last but not least, the breakfast is exceptional!

We spent 3 days at the Lodge in summer ... and it was fantastic ... thank you, Lisa!Wonderful location, very clean and spacious, great rooms and fantastic food. The menu is fixed and that's fine when it tastes so good. And Lisa makes great coffee!!

Lisa was a great host! Last minute booking over the long weekend and Lisa was very accommodating throughout the whole process and stay. Facilities are great, room was clean and comfortable and easy access to the mountain. Would highly recommend and would definitely be staying again!

Diana Alpine Lodge was a fantastic option to stay at Falls Creek. Has a very family-run feel to it, with exceptional service from all staff. Communication from time of booking through to arrival was excellent. I would definitely recommend this place as an option. Very close to the Gully charilift which makes it very convenient.