Flight Centre

My friend and I had booked a trip to Thailand with Tracy at Flight Centre Forest Lake. The flight and insurance were booked under both of our names. However, when we arrived, the receptionist informed us that the booking only included my friend. We contacted the 24 hour line and they told us that we had to wait until flight centre opened. After reaching out countless times, I still have not yet been compensated for their mistake. I understand that people can make mistakes, but it still hasn’t been resolved weeks after the fact.This is not good enough and I’m very disappointed with my experience. Will never use flight centre again and would never recommend to anyone wanting to book a RELAXING holiday.

The service here was abysmal. I would have been less concerned if they kept in contact to advise of their progress, but making promises to complete work by the end of the day, then never completing it was really stressful, especially with a trip only a few weeks away. It took 7 days of chasing the agent up every single day, calling and emailing and going in twice, to be promised it would be done, and never happening. Eventually I had to go in and sit across from the agent for 2hours to ensure they completed the booking. Incredibly disappointing and won't be back.

Shockingly rude and obnoxious staff. In particular the manager. Save yourself the insult and go to another more welcoming branch

Myself and a friend had booked a trip to Thailand with flight centre Forest Lake - with the staff member Tracey - in which was made easy to make a booking to organise the flights and accommodations. The staff member had booked the flights and insurance for two people, however, the accommodation was only booked for one person which had brought a lot of stress onto two young girls that are inexperienced in travelling. When trying to organise the refund that was promised, Tracey had failed to attend appointments via phone call that were specifically booked with her. From my personal experience, I will not be booking future trips with flight centre due to the lack of professionalism and inability to communicate with clients. Very disappointed to say the least.

Katrina has been really helpful in booking international flights to Italy. Very friendly and prompt replies. She was able to find a better price than I could find looking online myself (so that I could fly in and out of different cities). Thanks again Katrina!

Would not recommend this particular branch to anyone. Went in one day requesting for a quote (honeymoon package). Had to follow up three days later and finally got the quote one week later. Asked for a requote and rang the agent for an update and was met with the response that they have a backlog and will get to it when they can. One week on have yet to hear from them. Poor service.

10/10 service from Jessica Joy, she has been nothing but patient and helpful with booking my flights! If you’re looking at flights I would definitely recommend seeing her! Thanks again for all the help!

I cannot recommend Katrina Riehl enough! This wonderful woman responded to my enquiry within a few hours and instantly relieved me of all my worries and stress. She provided me with multiple quotes and was available for me to contact at any time. Nothing felt like it was too much to ask for with Kat, she really went above and beyond and I can’t thank her enough. I recently had a bad experience with Flight Centre and was very weary about enquiring, but I am so glad that she was able to restore my trust with the company. Kat was able to assist me with booking flights, trains and travel insurance within 3 days, I honestly can’t thank her enough. I am finally relaxed and looking forward to my trip to Europe, I will definitely be coming back to her with any future bookings!

Would not recommend Flight Centre to anyone. Went to my local Flight Centre office to book an international flight. The office refused to help me book an airline that they said wasn't a preferred carrier and wouldn't bring up my suggested preference on the screen even though it comes up on their website. Went home and booked my better and cheaper flight online with Flight Centre. When I recieved my itinerary it didn't have my middle name even though I made sure it was typed in. Rang Flight Centre customer service within minutes and explained the problem and was told it wasn't it wasn't their issue to sort out and I would have to contact the carrier directly even though the booking was in Flight Centres name and payment went to them. I then asked for the contact number for the carrier and was told to look it up on the internet. Flight Centre just wiped their hands of the whole issue. After ringing the carrier they sorted the problem within 24 hours very efficiently and now my itinerary has my full name as in my passport. Will never use this company again and have already advised all my family, friends & followers to use different companies.