aXcelerate

Awesome and friendly service from John Cam ! John was taking the time and effort to help me in a task where we faced some technical issues.First it was Rhys, now it's John. Happy to work with these people.He also sent me an email with all the steps in a simplified format. Thanks John and the team!

Fourteen years ago I was tasked with researching and recommending an AVETMISS compliant Student Management System. I then researched and compared four systems including aXcelerate and a system I was quite familiar with, as I operated it at my previous RTO. After several months of comparisons, I found aXcelerate to be head and shoulders above its competition.After a seven year break, I have recently returned to working at an RTO, which also utilises aXclerate. It is like riding a bike....so easy to operate and understand!

I have consistently fantastic service and support from all the team at aXcelerate. aXcelerate is an amazing system that is capable of a large scope of processes, for this reason along with every organisation having different internal processes it makes it a complex undertaking. aXcelerate staff being friendly and helpful makes the complex process all the more pleasant. THANKS TEAM!

What an excellent organisation! aXcelerate have exceeded my expectations in customer support, responsiveness and service. aXcelerate is an excellent Student Management System and ticks the boxes for our RTO Compliance requirements. The team also possess a great understanding of the VET Sector. It really is a pleasure doing business with them.

John is a legend! Nic and Brad too; they all are really!! Their patience in my lack of IT skills is amazing. Totally supportive during the set up processes

Our RTO is a new customer of aXcelerate and have found the product, training and help desk brilliant. The program is user friendly to both staff and student. Training was very thorough and informative, and when we contacted the help desk, they have been efficient, informative and supportive. We have found the transition from our previous SMS painless.Extremely happy to be using aXcelerate as our main product for our RTO.

Fantastic team to work with. Always supportive and take all initiatives to help. The best decision we made as an RTO was to choose aXcelerate. It's rare to find a genuine business like this these days. Keep up the great work guys.

We have only just signed up with aXcelerate and so far the support has been great. We are going through an indepth training program and have tasks we have to complete in between. The response to support tickets has been prompt. We are looking forward to having the system fully in use

I was having trouble getting access to my aXcelerate account and had tried every suggestion that google searches could make. As my issue was unique to me, initially the team at aXcelerate did not have a solution. Then John C from the aXcelerate team phoned me and suggested I try something that he thought might fix the problem. Through the assistance of Google Meet and John's extreme patience with me, we worked through a lot of options and screens until my problem was fully resolved and I now have access. It is something about my computer but John was determined to find a way that would allow me access. Well done John and thank you for your dedication to your clients to ensure our problems are resolved.

Highly recommend NOT using this company and seeking an alternative. We originally moved to axcerlate to streamline our online enrolments and take payments via the website. Since doing so we have had nothing but issue after issue with the online payments. People are being double and triple-booked and charged multiple times for a single booking, we are dealing with constant refunds and customer complaints. An issue that was raised and acknowledged by Axcelerate is still not fixed and it has been 5 MONTHS. The issue is so significant that EVERY SINGLE DAY for the last 5 months I have dealt with at least one person calling us complaining or requesting a refund or being confused if they are even booked or not. If you are seeking a streamlined online payments system to reduce admin work and going to aXcelerate for this reason, trust me, look at alternatives. If I hadn't paid the significant 4-7k to get it installed on our website I would be elsewhere already.