Dental on Raffles

*'*WARNING** - I wish there was a ZERO STAR option here. EXTREMELY POOR QUALITY OF WORK, as soon as i alerted them to an issue that i was having the staff response towards me became very hostile. The work that i had done with Dental on Raffles is BELOW ACCEPTABLE levels, and i am now far worse off now than i was before hand, now i am in a position off having to spend another $3000.00 DOLLARS to have the work done all over again with another dentist as speaking is dam near impossible let alone trying to eat.PLEASE be cautious when finding a dentist.

I have been going to Dental on Raffles for five years. Marie is my dental hygienist and she is excellent! I try and schedule an appointment with her for every 6 months. She is kind and caring and even though I have very sensitive gums, she always gives me a thorough cleaning. Nicole is one of the receptionists and she is also very sweet. She greets me kindly and schedules my appointments so that they fit into my busy day. I have seen one of the dentists there as well. He did a full set of X-rays and found that I had a small cavity, which he filled. The waiting room is bright with comfortable chairs, current magazines and a TV. However, I never have to wait very long. Everyone is prompt and when you have an appointment for a certain time, that is the time you are seen! Overall, everyone there is very professional!! I would definitely recommend Dental on Raffles for anyone who is looking for dental care. Thanks, JaneI have been going to Dental on Raffles for approx. 5 years for both teeth cleaning and dental work. Courteous service, organization, efficiency and scheduling have all been great. Thank you very much, Stephen

Good communication, good dental work, well priced. I had another dentist and every time I went there, they were creating another dental problem to be fixed. I discovered Dental on Raffles when I had enough and another dentist's poor dental work needed to be fixed/redone. I'm afraid of needle and not necessarily a good communicator (I was in panic) but people in Raffles, the receptionist, the dentist, everyone, were very understanding and helpful. They were focused on the solution rather than milking the patient. I got a perfect looking front tooth now and I'm very grateful. /// I'm adding this part almost a year later than the first part of my review. I had some pain during the lockdown. I went to a closer dentist (I live in another city) and they took x-rays, they couldn't identify the problem. They suggested a root canal. So, I traveled to Napier and I went to Dental on Raffles. My dentist identified the problem and fixed it for much less than a root canal price! On top of that, it didn't hurt at all because after the injection, he waited for my lip to go numb. Most dentists in New Zealand make the injection, and they start right away because 'time is money'... Not in Dental on Raffles and I'm glad I discovered them.

I had all 4 wisdom teeth removed two years ago, no pain relief given for the recovery period. I quickly became concerned as I believed I had developed an infection, I revisited the dentist that had done the procedure and he dismissed my concerns after a brief examination. I then went to my GP as I had developed a fever, after a quick look said that I had a fairly severe infection and was also amazed I hadn't been prescribed anything for pain. Once I was on pain relief and antibiotics I finally started to heal.More than 2 years later I am having complications as a result of the issues likely caused at this practice. After a CT scan I am now scheduled for a surgery to a sinus to clear out the remnants of infection & inflammation.I really hope that dentist doesn't work there anymore. If he doesn't I'll happily remove this review.

Couldn't get me in for month, even with extreme pain. Got seen within the day at Parkside dentists and tooth to be pulled in a few days. No way could I do a month of pain.. also when you ring through you get hung up on before anyone even answers

Nobody likes having to go to the dentist, but if you have to, its great to have such a great place thats cares and doesnt allow you to exoerience any pain. I have had x 2 quite major sugeries at Dental on Raffles and neither time have I had any pain whatsoever. They are so caring and careful. You dont even feel the injections, as they totally numb the area first. Will always come here, even if it means 1.5 hrs of travel. I really appreciate all the staff. So professional !

Fantastic service. Came here for an urgent extraction and my old dentist couldn't get me in. They were able to see me on the same day for consultation and the very next morning the tooth was out. All the staff were so kind, explained things really well and gave me lots of reassurance. They've got a new customer for good! Highly recommend

I felt their admin staff were rude, and disrespectful, her phone mannerisms are unprofessional. Due to this covid period I couldn't make it to the appointment and she was really snotty about it. Now I don't feel like going to this practice I might just cancel all appointments and refund the money for my three appointments and go elsewhere. The dentists themselves are amazing good work and the only reason why I give two stars...