JD Sports

Went in to return a defective shoe with a tear in the forefoot material after less than 3 months use. Questioned me as to how the tear formed & then said they wouldn’t accept a return as I must have done it myself based on some obscure logic that the tear must form internally to be a flaw.Then told me to deal with Nike direct!Made to feel like a liar.Happy to take money but poor service otherwise.Will not be shopping here again & will shop directly from Nike across the road from now on.

I would like to rate HAlF STAR, you search buy size and guess what ? They sell a exactly same adult size for kids!!!So o buy a Nike size US 11 and I will get a child shoe....

The staff were really friendly and helpful, however there were only 2 staff members around to assist with shoppers and also operate the check out, so was quite a slow process. The music was also uncomfortably loud, making the experience of being in the shop unpleasant and overwhelming.

Was overcharged $30 for a pair of shoes. Price sticker $120 but receipt said $150.When going back to get the refund Had to talk to too 3 different members of staff and got refused. They hid behind excuses like i had to go to the carousel store and money had to go back on exact same card.Very rude about it rather than just fixing their companies error

Customer service, if you can call it that, is basically non existent. Bought a pair of shoes for my daughter online, which were too big. Wanted to change them at a local store, so tried over a few days to call both Karrinyup and Joondalup, but each time I would go straight5 to being on hold, stay there for a few minutes, then get an engaged signal as they hung up on me.I then called head office. Their explanation (with no oh

Excellent service from the Call centre and the Cannington WA store.

Went to the shop to return an item one of the staff told me I have to bring the correct box where the shoe was and they will change it, but by then I have my 11 months old baby I decided to go home from Perth to beechboro sneak out and left my son with the dad came back to Perth with the correct box soon as I reached the lady told me they won't be able to refund and one of the item was less than three months I actually didn't bring it for exchange all this while because I was moving house and was not feeling too well after having cesarean even when tears ran my eyes not about the money but my poor baby I sneak to leave with his dad they did not even have any sympathy for me. Bad management

Just a thought, but perhaps you guys could consider answering your PHONES!?! All I want is to find out whether you have certain shoes in stock without travelling from pillar to post just to be disappointed if you don't have them. It's Tuesday morning so not a particularly busy time and I've made a total of 30 phone calls to 3 different stores ... not one of them was answered. Will buy our shoes elsewhere.

Very intimidating security guard at the entrance. The guard treated me horribly TWICE just because of the bag of an item I bought at a nearby shop. The guard attempted to grab my bag aggressively and treated me like as if I’m a shoplifter.It made the whole store feel unwelcoming. Your security guard need to know how to approach people properly and perhaps, fix your anti-theft alarm as well.

I would give this 0 stars manager is rude and Staff are too do not go to this store manager looks like theyre paid to just stand at the front of the store, extremely racist as well they followed me a black person around the store