Kombu Wholefoods

Dear Kombu, I read your last review and couldn't quite believe it. Every one to their own experience which is why I must write mine in response. I have been going to Kombu for years and the biggest reason I continue to support this business is the absolute beautiful staff that I have come to know and love. I can appreciate how busy you all are and I see it every time I'm in there, I am amazed how hard you all work and I believe that in all the years I've been coming that maybe one time I noticed a staff member didn't greet but I instantly said to myself I bet they're having a bad day" so I turned around and said hi at which they quickly responded to me

I regularly make the drive from Coffs to come here. Good prices and they stock so many of my favourite products, and the staff are always lovely. One of my favourite shops!

Very decently priced. Very helpful and friendly staff that should be praised!Lots of variety to choose from and lots of new things to be found. Also has kombutcha sold by the litre and funky glass bottles to put it in. Spent a hour in here just browsing at all the different and wonderfully chosen products. Well done.

I love Kombu WF! They have an amazing selection of organic products including fresh produce, and friendly staff. I love visiting every time I’m in Bellingen. Highly recommend.

i would like to speak to the negative review which was written by a customer on the weekend. I have worked at kombu wholefoods for almost ten years. I have been in the service industry for thirty. As a store we pride ourselves on our customer service. It is our core value and all our staff work hard daily to achieve this. In the ten years of working at kombu i have never seen the behaviour expressed by this customer. Sure we are only human and have our bad days. There may be times when we are multi tasking and cannot give 100% in that moment and on a really bad day we may not be able to leave our personal lives at home and not be as shiny and amazing as we would like to be but i have never seen it impact customers in the way that this customer implies he is treated everytime he shops at the store. i would like to welcome this customer to provide constructive criticism in person as we are only human and trying to show up every day and do our best. We get amazing support from our community and are constantly being told that we give outstanding customer service and go out of our way to make our customers feel important and valued in store, which we will continue to do. We will use this review to remind us to be the best we can be and to also reflect on being mindful of our bad days.

As a local I'm tired of going into Kombu and never being greeted or welcomed. Every time I go in there and spend a good amount of money, the female staff are always extremely rude, blunt and unfriendly. I'd like to say that it's an isolated incident but it happens every time I go in there.At this point I won't shop there again. I'd rather drive into Coffs Harbour as I'm tired of this consistent negative experience.

Can't tell you how much joy it brought me to visit this business - clearly at the heart of this beautiful small town. As a visitor from Sydney, I'm not used to feeling genuine and authentic kindness and support. Wellness is a state of being and these people are just wonderful to be around. Feeling healthier and happier for having visited and looking forward to coming back soon. Thank you to the kombu team :)

Seriously probably the best organic whole food store I’ve been to, and I’ve been to a lot of them!

Kombu Wholefoods is extremely helpful and the prices are so reasonable.I love the produce they have and I order and next thing I know (and at a reasonable price for postage as I live in WA), my goods ordered have arrived.The staff are more than helpful, so this is my favorite shop for the organic red lentils, beef jerky etc.. Keep up the excellent work.