Hotch Potch

Extremely poor customer service, I experienced strangely aggressive behaviour.

I love Hotch Potch, amazing selection of quality homewards. Only problem is I always find something I want to buy!!

The shop owner just bullied my 8 year old daughter. Her behaviour was over the top and extremely upsetting. How sad that adults think it is ok to speak poorly to young girls. Over the years I've spent a lot of money in thisshop. Never again.

Awfully rude woman. Slammed the door in our face with 10 minutes before close. Absolute joke of a business. Horrible way to treat customers.

I have spent quite a lot of money at this little shop in Beechworth when I owned a guesthouse there.Earlier this year I purchased a saucepan that had a little card in it saying it was suitable for induction cooking. It took it to my new home, some 5 hours drive away, only to find that it was not suitable at all. I phoned the shop and explained my situation and I was told that the owner was away and that she would contact me on her return, she didn't, so I phoned again.The owner apologised to me and explained that whilst she was away maybe the wrong label had been placed on the saucepan and told me that if I post the saucepan back to the shop she would in turn post me the correct saucepan to which the little card belonged to. She also said that there would be a store credit" waiting for me when next I visit Beechworth

Lovely little store full of some gorgeous items, with an awful lot on discount. The owner was very sweet and keen for a small chat, which made the shopping experience. Next time we’re in town we’ll be back

Brilliant shop, great variety of items, friendly staff

The woman who I presume owns this place is incredibly rude. We were passing through the town looking for replacement glassware for our house and being from NSW, were not aware of the mask rules. Instead of kindly coming up to us we received a torrent of angry yelling demanding an explanation as to what our medical exemption was for not wearing a mask. We went and bought masks and shopped at another store, I'll never be back here. Looking at the other reviews on here and Facebook it really seems like the owner needs to check their attitude.