Telstra Brisbane

Had an issue with my prepaid service and Hannah helped me out heaps! She made sure I left with a resolution that worked out the best for me.

This store has gone down the toilet. I politely asked the lady at the door if the website price was correct as it was $200 cheaper than the store sign and she sarcastically replied Well if we had to print a new sticker every 5 minutes we'd need thousands of them." I was gob smacked.I then asked if someone could tell me about the item as I wanted to buy it outright today and was told "I've already got three people waiting to be served and we shut in half an hour so you'll have to come back tomorrow." She was aggressive

I was highly disappointed with the service i received this weekend just gone. My Face Id and cameras both front and back stopped working on my brand new iphone 14 pro max, which i only had for 15 days. I went to Apple and they told me to go see Telstra first as i bought the phone on a plan through them. WASTE OF TIME! Jared was the employee that served me. He was the most smug and unhelpful person i’ve ever met. Firstly began asking about what had happened with the phone. I told him and he said the same thing happened to him not long after he received his new iPhone 14. Told us to go back to apple and talk to them. We went back and forth from Telstra to apple multiple times. After all the drama Apple were able to assist in my issue however, Telstra DO BETTER! i am a loyal customer and did not feel cared for. Jared and the team at Telstra, check your attitude!! Keep your smug comments and looks to yourself and don’t treat customers like that. Highly disappointed. DO NOT RECOMMEND JARED AT ALL.

I had a bizarre issue of not being able to get 5G on my new iPhone 14 Pro. I thought at first it was my SIM card so I went to the city store and got served by Rush who did an amazing job. He got me a new sim and discovered I had unused Telstra Plus points. I was able to get a new sound bar from these points. When I went back to collect it the next day, unfortunately the new sim didn’t mean I got 5G however I took my mum in who also had the same problem, and they were able to solve it for her with a new plan.I was then served by Shane who assisted me in getting an upgraded plan thinking this would solve my issue- unfortunately it didn’t. I then received a text message from Dana following up the service Shane provided and I explained I was still not able to connect to 5G. Not only did Dana start working on my issue straight away but she was able to get a Tech Expert to look back through my plan and locate old access codes that might be blocking my access. It turned out this was the issue all along and once those codes were removed my phone was able to connect to 5G.I can’t thank all the staff at the Brisbane City store enough for their patience and ongoing assistance with this issue. I was particularly impressed they were able to solve what was obviously a technical issue, in store. I really thought the fault ticket would be raised and then I’d hear nothing more!Great work Telstra!

The staff told that I can change user id just over the phone.... Now I need to open an entire new account... if the phone number cannot be chosen, I would have never opened an account in the first place.

If you have a problem, the stuff will not be happy to help you out. You will be asked to come back multiple times.I just want to return a modem as it does not work, after 2 weeks of calling constantly, no solution was suggested and told to go to store.When I visited Telstra store, been told to contact someone through the fone and get a code to post the modem back through post.Why make things complicated?

Would give a 0 star if possible. Booked an appointment to buy an iPhone 14 pro, got quoted for a plan for the 14 pro, discussed which colour of the phone was available in the iPhone 14 pro on the day with the agent. This process took 1.5 hours and I dying to leave, the agent made me sign the contract without clarifying any of the details, (and silly me believed that he would do his job). He actually gave me the iPhone 14 (not the pro) and now he is denying his mistake, saying I wanted the iPhone 14 instead. This is an awful situation, we all make mistakes but putting the blame on the customer is disgusting. I do hope someone gets in touch with me to try and rectify the situation.

Without doubt the most poor service I have ever received. The incompetent salesperson was rude, dismissive and when I walked away, laughed at me with a co-worker. I have never been this disgusted and felt this disparaged in my life. The management was not much better. This was a very bad indictment of Telstra salespersons. Don't use this store as you may suffer a similar experience.

I went in on the 18th of feb to get a new phone plan. The service was okay but regarding my new phone plan I was never told that I was going to have the first payment taken from my account THAT day. I also thought it was very weird that she never had me sign anything. At all. Just clicked away on the computer, scanned my id, asked for my card details and handed me the phone. Turns out she set up this “autopay” option for me without my permission and knowledge and now I have a payment scheduled to come out on the 1st of March. Not even two weeks from me paying the first payment. Which is also weird considering this is supposed to be a MONTHLY plan. I am very upset about all of this being done without permission or knowledge. At least give me the courtesy of telling me what is happening and getting my permission.

Horrible customer service all round!Re reply, I have sent an email!