Michael Hill Highpoint

Have shopped here in the past and spent a lot of money. Was looking for a gold bracelet today and asked to see it. Was asked to provide ID just to look at the bracelet. Never been asked for ID the numerous times I’ve shopped here or any jewellery store for that matter.

Get off on the wrong foot but they solved my problem at the end.Services can definitely be improved. Still not sure if I will shop with them again though, maybe not.

Worst customer service ever. I wanted to refund the necklace I bought the other day from the City shop as Michael Hill offers a refund at any store. This necklace was display one which many costumers can try on so I wasn't 100% happy but they said they had no stocks except display one. So there was no choice. The staff looked into the necklace with magnifier and told me she can't refund it because the necklace has hair on it. I explained It might be from costumers as I bought display one and I said I've never worn it and kept it in the original box with receipt in it since I bought. The necklace is just the same condition as I bought. Staff did not listen to me and kept saying she can't refund and told me to try other shop. It is unreasonable and unfair as the necklace is unworn. I felt terrible and hopeless with this service I've experienced at this store today. It was my first time experience with Michael Hill and I would not recommend Michael Hill to anyone. Be aware of this and careful with your purchase as you might not able to get refund or exchange.

Diana from the highpoint store was fantastic! Exceptional customer service, lovely to deal with and honestly the reason I will continue to support Michael Hill in Highpoint.I’m happy to drive the hour to receive the service I did today.Thank you Diana

The jewellery is nice but a little over priced compared to other stores.Have been served on two seperate occasions by the same lady whose name I did not get. She was condescending and down right rude. I try to avoid the whole place because of her and shop online if I must.

Worse manager ever one might think a manager has better customer service skills and would be able to handle situations nicely and professionally DO NOT BUY FROM HERE none of the staff are competent enough to provide correct information on a product thwy sell and was not able to repair unless charging extra for a product that was defective when staff informed the manager of the situations the manager laughed and sed we broke it ...... such a bad place to purchase anything !Save Your self the headaches and from this poorly trained and un experienced jewelry store THEY ONLY CARE WHEN BUY

Outstanding customer service took a while to find a beautiful natural Emerald with high grade for my engagement, high-quality insurance, and a bargain is their specialty.

Purchased my partners engagement ring from here back in June from Dianne. Spent a significant amount of money on the ring and was deciding between the ring from Michael Hill and a similar ring from another Jeweler.Decided to go with Michael Hill for a few reasons. One being I knew the ring was to big and Dianne said no problems

Very nice customer service and every time I'm in there they clean my jewelry I bought