Castlemaine Smiles Dentist - Dentist Castlemaine

Attended with my elderly Mum who was a nervous patient. Dr Afrah explained what she was doing & was very gentle & kind, ensuring Mum was comfortable. Thankyou for making the procedure a good experience.

Castlemaine Smiles Dentists and staff excelled all my expectations with their excellent care during my recent visits, Dr Jayant and his assistants were very friendly, professional, and caring every time, I would be very happy to recommend this practice

Amanda and Issy were very helpful and comforting during my appointment, best mouth guard I’ve ever had

TraumatisedI visited this dentist first on the 11th of July for Wisdom a tooth pain. I advised the practice in advance that I was terrified of the dentist and hadn’t been in over 20 years because of this. The dentist barley addressed the pain I was currently experiencing with my wisdom tooth and I was given a referral to have it looked at by a specialist which was a month away. For the rest of the appointment I had X-rays and my teeth cleaned all of this went smoothly and I was informed of some tooth wear and was told a plan and cost would be drawn up to fix these issue. I made an appointment to have this done on the 19th of July.When I returned on the 19th no plan had been made for my treatment or costs involved and after I was in the chair was told I would only have a few teeth fixed and if I wanted the others done they would need to be done at another specialist………. Something that was never discussed in my 1st consultation.The Dentist started work and immediately I felt pain. I raised my hand when it became too uncomfortable which I had been instructed to do and the dentist injected the right hand side of my mouth again but then continued to work on the left had side!!!!! I started crying not long after this and the dentist acted like it was the first time he had been made aware that I was uncomfortable. His response to this was that he could give me more pain relief but that it may not work and that my teeth are sensitive and I may just have to BEAR IT!!! I continued to bear it with him occasionally stopping to ask if it was ok, I would have thought the tears rolling down my face would be indication enough that I wasn’t ok but I also repeatedly responded to his questions with NO it hurts!Once he had finished his so called work I left the room is tears and visibly shaken.After paying and walking back to my car where I examined my teeth I could feel that they are rough and clearly not finished. I then had to walk back in for more painful work until they felt less rough but still not 100% he then told me I could come back and have them polished better another time!!!!!!Needless to say I will NEVER return to this dentist! After 10days of communication with them no compensation has been made for my experience and shoddy dental work and their only offer is to have me return for more work! I am now beyond terrified and have since canceled my specialist appointment as well for the original reason I went to a dentist in the first place!If you are looking for custom care and excellent gentle dental work AVOID this place at all costs. You should never leave a medical appointment in the state I was in. I have received a email from the dentist stating he was sorry he wasn’t made aware or notice I was in pain till I was visibly upset……. LIE’S…… why did you give me a second injection? It’s because I raised my hand and informed you!!! Why didn’t you give me more relief when I repeatedly answered you with it still hurts, and worst of all telling a client that they might just have to bear it!

Great doctor, assistance and all staff all round!

Had three fillings done in one sitting and was told two were fairly major due to the difficulty of their location.Not only was the dentist and the nurse professional but they were genuinely caring and concerned for my comfort.There was no discomfort whatsoever and in fact I drifted in and out of a light sleep as they conducted their work.I was relaxed, comfortable and felt secure in the work that was being done.From the chair to front of house, a lovely team to deal with.This team is an example of how a dental clinic should operate.

A very big thank you to Dr. David Sims and the wonderful team at Castlemaine Smiles during my Invisalign treatment. My smile is absolutely perfect but most importantly the care and time taken by Dr Sims to achieve these results was second to none and much appreciated by this sometimes *nervous* patient! Thank you team for my new smile!

I have never ever written this sentence before - but it's true... I actually had FUN at this dental appointment! Awesome staff, so friendly and easygoing, excellent clean and feedback (yes, I PROMISE to floss 3x weekly!) and I left feeling so happy, with sparkling clean teeth. I couldn't recommend more highly.

As someone who has a chronic fear of dentists, I had to have a tooth removed. The horror was real, BUT the team at Smiles was fantastic and calming. I didn't feel a thing, and it was done with care and professionalism. They were so good I booked to have a full dental check-up

The Best Dental Treatment I have ever sat through by a long shot. Dr Jay and his Dental Nurse were Very Friendly and Pleasant!