Nearmap - Sydney

best company I've been working for, love the fantastic waterview kitchen and good culture, and great learning opportunity: work with a lot of really talented colleagues, lot of phds, also the fortnight hack day.

Terrible customer service. 3D mapping old. Charging old credit cards that shouldn't even be on file anymore since they've been updated. No response to emails.

I wanted to look at some properties using Nearmap. Website requires you to speak to a salesperson and gives no other information. I received no call and had to call Nearmap, salesperson was very rude and informed me that Nearmap only offers minimum 1yr subscriptions for minimum $3,000.Hopeless company and terrible service...

the map is all right, but the service, especially the auto-renewal thing is really a good move. Been using for years, not any more.

They took all negative tops' from me : disrespect of customers, poor service and take money for nothing" service provider. Huge waste of my time & money. Avoid 100%!!!"

Beware of the terms of service. It is an expensive subscription and they auto sign you up for the next year.

I had been a Nearmap user for a few years and when time came to renewal, I chose not to review as I no longer had a need for their product and let my account lapse. Nearmap contacted me after the renewal date" and said I am forced to renew for the whole year as I didn't cancel a minimum of 7 days prior to the anniversary of my contract.They then chose to send a Letter of Demand in spite of my polite request to them that I had no further need and could they cancel it from the point where I first notified them.They continued to insist that I am obligated to continue the subscription for a whole year and are chasing me up for 12 months payment in advance.I advised them of the ACCC's policy on unfair contractual terms (UCT) and have made a formal referral to the ACCC.I have yet to receive an intelligent reply from anyone in the company."

Purchased a month-by-month subscription and tried to get this upgraded for a temporary requirement I had. Not possible" and I'd need to buy an annual subscription. Of course it's possible - they just don't want to. Completely ridiculous company."

It's a great company with great people. Best company to work with!

Very clunky enrolement process to enrol for a one day presentation. Wasted 20 minutes then tried calling main switch goes to voice mail.