Desert Cave Hotel

The underground rooms were not worth the money they are just ground room floors with a bit of rock formation the fans are noisy and we went to check in at 4:30 after a 13 hour drive the lady at reception didn't say a word that wasn't very welcoming she drew on a map and circled where the room was and I said thanks and we headed to the room when we got to the room the cleaner was doing our room. So we had to leave the facility to go get fuel and give the cleaner time to do our room.

Coober Pedy an amazing place would highly recommend it to anyone.But if breakfast is your thing and you enjoy a pancake stack and a friendly waiter then you would definitely need to avoid the Desert Cafe.If you insist on going and having a pancake stack bring a chainsaw..

Great place in the heart of Coober Pedy. Very comfortable. The room was very clean and a good size. Terrific opportunity to stay underground

This hotel has good facilities, with a self guided tour section in the basement, most of it’s ‘dugout’ rooms such as the bar and some rooms, were carved into the side of a hill which is handy for some people who feel uneasy about going underground.Service at the bar was always slow, and at some times just didn’t happen while the bar was open on one occasion after I ordered a drink and I was served, the bartender walked away and didn’t serve my friend until he had wiped serval glasses and returned (unfortunately he was not busy serving customers so this felt off putting but I hope it was not intentional)I would go back it was a great experience overall and I found most places in town to have a very laid back approach to customer service.

Ordered a Tequila Sunrise from underground bar. The girl behind the bar got snappy when I said what was in it. Replied she know how to make it. Proceeded to fill long glass with ice to the top. Told her to much ice, forget about making it. If I wanted water with my sunrise I would have just asked for OJ and ice. No thanks. No idea how to make a drink.

Came through 3 months ago, was greeted by a female General Manager who had colourful tattoos, excellent customer service and very professional. Myself and family were guided to our room, we were made to feel comfortable and had all of our questions answered. The Female, General Manager was checking in on us, ensuring our stay was great……We then decided Dropped through for a visit 11/1 with my hubby & kids, the atmosphere was stale, no professionalism, staff running around with no direction, we were not greeted nor able to use the pool. ( filthy full of algae ) we were going to stay but quickly changed our minds! Desert Cave Hotel, your going backwards, fast… won’t be coming back.

Pool dirty and eventually staff closed it for use after multiple enquires about cleaning regime. Restaurant and coffee shop closed for Reno’s but not advised. Rooms average but not 4 star as advertised. Bar staff were great. Only positive was the bar and staff. Would not stay there again.

Upon arrival, we went to reception where we were greeted with very poor customer service, we were told to sign a piece of paper and given our key with no further information. We had to go and find our room ourselves with no direction from the reception staff. When walking into the room, we were greeted with about 20 flies and dust everywhere, we later also found some new friends in cockroaches that were crawling round the room, thankfully we had mortein in the car. When booking the hotel we were not informed that the restaurant was not open and there were no food services available at all. In saying this, the man behind the bar was very friendly and accommodating!When checking out the following morning, there was no information about early checkouts anywhere and no one to speak to. We ended up leaving the key in the room and had to wait for reception to open to call them to let them know.

Great location, have rooms either above or below ground, air conditioned note the rooms need to be revamped from original 70 flare, no lunch/dinner restaurant availability (unless your on a tour guide) , pool area no towels covered in red dust and out of service sauna room, pokies are available , pool table, bar, close to attractions, walking distance to IGA supermarket , opal stores, fuel stations, free wifi,

The manager Allirra is absolutely fantastic!! Resolved my refund issue immediately. Kept in constant contact with me and was easy to talk to. The hotel will do so well if she stays on board :) thanks again for all your help!