Australia Post - Craigieburn Post Shop

Due to 5km Covid19 travel restrictions, I was forced to send Father’s Day gifts thru post office. It’s my first time to go to shopping centre since March as I’ve been doing all my shopping via online. I’m glad to see that Craigieburn Post Office is strictly implementing Health’s minister’s level4 restrictions... only 5customers inside the shop at a time, social distancing & constant cleaning of commonly touched objects/surface. It’s good to see people following too. Though some of the FD2020 gifts did not arrive on time, the delay is understandable and completely acceptable. Post office staff were so helpful & made sure my parcels were sent safely. Again thank you for being a non-medical front-liner. Keep safe and keep up the great service.

Rude staff: it takes only one bad apple to spoil the bunch.Most of the people visited this place will agree with me.Highland post office on the other hand delivers nice customer service.

Not happy with service. Staff didn’t know how to do photo my passport photo ears not showing on photo.

Always massive queues, out the door, seems to always be disorganised choas! Waited in the line for 25 mins for passport application when was told you need an appointment (inconsistent with other post shops) we normally have a sign up at counter (which you can't see for the 25 minutes that you've lined up for and mysteriously sign not up today!) generally rude and offer no alternative. You can come back another time..... no thanks

Craigieburn post office in Craigieburn Central are the worst …Worse customer service ever, bad dealing style, slow service, they do not provide the required services, they too lazy to do jobs, they are rude, arrogant and disrespectful, they treat you with superiority and they make you feel like you are stupid, the staff should be changed …Why I have to put a star for them? They don’t deserve it either.

To get in touch with a customer service agent us so difficult . Horrible system. If you just want to talk to somebody, we can’t. Chat options are horrible. It’s an absolute mess.If we call to talk to an agent, it keeps getting disconnected

Hotline number says NO APPOINTMENT needed for passport application but went in store and got told. Appointment is needed. Waited 25mins in queue for no reason.

Rude staff and bad customer service. Staff show no patience in providing service especially when involving children. I have been there multiple times and each time the experience is the same. Once, I also saw a frustrated customer shouting at staff and manager intervening. Place to avoid if you can.

Served by a nice girl named Jay. She took my passport photo, emailed it to me gave me the print outs which was great. She also explained very clearly how to obtain my government ID through the police station and was very patient and kind when I would ask further guidance. Definitely recommend being served by Jay in future.

They closed the shop even without warning people who still filling in forms inside the shop and kicked us out