ICON Building Solutions

Great team and great service.

Five stars service! Best experience ever when it comes to building a house! And luckily I have had the best buider ever as well !

Got my first house built by ICON in 2014. Pretty good quality. no problem since then.

The following is an excerpt from our latest email to Colin Axnick at Generation Builders and Shamal Salgadoe at Icon Building Solutions: “Hi Colin and Shamal, I want to inform you of urgent repairs required for the two units built by Generation builders at address. The following defects have been identified and need to be rectified urgently. Unit 2: Tenants have informed us of water leaking into their downstairs living area from a ceiling downlight; see attached pictures. This was first observed back in May and had been noted a few times. Unit 1: There is water leaking from the ceiling on to the kitchen bench. With heavy rain, water dripped down along the wall to the floor. Unit 1: Toilet in the powder room downstairs cannot be flushed properly as the cistern doesn’t refill at all or takes several hours to fill. I would appreciate it if these issues can be looked at and fixed as soon as possible. Thank you, Co-owner.”We have no doubt that the very poor building works are due to the cost cutting by the Builder to recuperate the $43,375.00 payment to buy the Building Contract from Icon and paid from the deposit we invested on building works without our knowledge and consent. The other issue was the lack of building supervision: building site was situated about 47km away from the Builder.Since the handover day, we have been inundated with defective and incomplete works: no landline and internet for more than a month because internal cables for NBN were not installed by the Builder, no solar power for more than 3 months because of the attempted defraud of solar rebate by the Builder. The unrectified defects include: creaks and breaks when walking up the stairs and on upstairs, undersize front door (or oversize door frame) leaking cold air into the house (we paid $9,730.00 for the double glazing ALL windows and doors) creating internal wind gusts enough to rattle internal doors, wall and window frame cracks, un-flushable toilet, toilet bowl clean press-button falling apart, scratched toilet bowl, leaking roofs, overflowing and leaking gutters, waterlogging in garden shed, very low air flow from heating and cooling ducts, water pump laid bare on the ground, water pooling on concrete driveway (a few feet away from a drain pit) etc. A few photos are attached. Only a few defects not listed here (e.g., solar hot water unit and recycle-water pump) were rectified under the manufacturer’s warranty but the subcontractor sent by Rinnai told us that the defect was related to the installation by the Builder. For everything else, there were no responses from either Colin Axnick or Shamal Salgadoe. Unfortunately, we have no option other than continuing to live on in a house poorly built by the business partnership between Icon Building Solutions and Generation Builders and bearing the inconvenience and expensive ongoing repair costs.

Very happy with their unique design and creative layout, plus we always know what kind of home we have been dreaming of, they can combine all factors into the great design, after a few years of hard work, our dream eventually come true.

Three months after the handover, we documented our expectations, experience and bitter disappointments in the paid Building Contract works carried out by Mr Shamal Salgadoe (ICON) and Mr Colin Axnick (Builder at Generation Builders) in a document titled: “Building with ICON and Generation Builders – Agony and Despair” and circulated it to Mr Salgadoe and his business partners for review and comments. Mr Salgadoe went on the offensive and paid a lawyer to claim that our expectations, experience, and bitter disappointments are “false, misleading and deceptive and defamatory” and “accusations, will have the intent and effect of defaming” him, and he takes “strong offence and objection and accused us of defaming his “good commercial reputation.” Mr Salgadoe also threatened us by stating: “Further

Great team and good house

We are happy with my home. The staff were great, easy to deal with and did a good job.

Great job, Jordan.