Avis Car & Truck Rental Bunbury

If you hire a truck from here it must be returned back to the same depot. This makes for an expensive removalist experience if you are travelling to a city or town that is not close by.

Second time to rent a car last weekend. The reviews are true about the manager, very rude and unprofessional. My partner and I really felt that he is racist, we just rented a car again to pick up our brand new car in Manji. Shouldve told him that, when he was acting rude on us. Wont be renting car in this company ever again when needed in the future. I really dont recommend bunbury branch.

Disgusting service from the manager, let alone both of them talking disgusting to each other at the desk. Let alone the fact that my van was hit with a kangaroo, couldn't pick it up at the time that I needed too, and no compensation for that either. Couldn't ask simple questions without getting rude responses.

The owner of this company is so unbelievably rude! I have never dealt with such a rude man who clearer doesn’t care about customer service. His company made a mistake, these things happen, however the way he spoke to me was so disrespectful. My partner spoke to him prior and we both made the comment separately to him, “please don’t speak to me like that”.He told me he is in the business of renting trucks, not talking to people like me. I would never use this company again and I am shocked Avis allows this man to stay in business using this name.

If there was a 0 star, that is what I would choose. These disgustingly rude people should definitely not run any kind of business. Judging by the reviews, we are not the first ones to run into this horrific car provider.

Booked a 22 seater bus online informed didn’t need to pay anything until collections in the confirmation email. They then informed me it was already booked out to someone who paid their deposit. Extremely misleading website and completely rude people

Tried to tell an ex local to buy highest insurance because we" have a lot of kangaroos around here....we didn't hire that day."

Nervously hired a Hino Truck to collect a large delivery from Perth. Truck was awesome to drive, and 1/5th the price of the only same day courier I could find. 1/3 of the cost of a delivery on the Tuesday as well. Manager was great, he was efficient and direct"

I rented a car to be picked up and dropped off at Perth Airport. I was given a car and was informed there was a crack on the windscreen. The staff said if you pull down t he sunshade you won’t see it and it’ll be safe to drive. It was quite late in the evening so you couldn’t really see it but I did take it (I probably shouldn’t have).The next morning, I took the car out and noticed the crack was quite a distraction and quite large. It was a Saturday and I wanted to call in to get an exchange if the car but it was outside their operating hours, so I called the Avis hotline. They advised me I should never have been offered this vehicle and to get a replacement once the place opened up. I did and I was instructed and the agent was lovely, but the conversation was overheard by the franchise owner and he was irate. He went on a tirade about how the call centre was serviced by people from the Philippines and they don’t know anything about car rentals. He was rude, waved me off with his hand but begrudgingly gave me a new car after telling me he had 30+ years in the industry as if this is was my fault. He followed me outside the centre after and said that had I called in earlier I could’ve avoided all the “drama”; when I tried to seek clarification what he meant by drama, he said he could be helping other clients instead of me. The agents were lovely and the only reason they are getting anything more than no stars. The franchise owner is an angry small man who was rude to his staff as well. Would not recommend.The staff at Perth airport were fantastic. I’m still contemplating putting in a formal complaint with Avis on how this was all handled. Stay away if you can.

So incredibly rude! I called to ask if it was possible to hire a ute for a day to relocate our caravan, as I wasn't sure if this was an option. The response: 1. We don't have two-door utes anymore. 2. We don't have ANYTHING to do with towing caravans. EVER." I was then hung up on. It was a simple question that could have been met with a polite answer."