Telstra Business Technology Centre Melbourne East

Terrible service!!! Do not waste your time in here when your issue not be fixed and getting more troubles.We were relocated the business and asked them to help us remain the phone number to new address. They misled info and offered us a new service, saying more benefits for our business.After contract signed, we did not see any benefits at all, but our main phone number be changed which never mentioned to us before. Instead, they gave us a range different phone numbers (around 100 numbers) as we only have 2 employees. The consultant Nitin was disappear as could not contact him.We've already canceled the contract and paid a considerable termination fee to get out of this. Please be careful or need a legal advisor with you when signing any agreement documents.Horrible experience ever!!!

Professional service personified... From setting up my business at day 1 2016 until now, nothing is ever too much for this Premium Telstra Business Service Provider.

Worst costumer service EVER. Very rude, speaking in Chinese between each other while the client is in front of them.Not able to transfer from pre-paid to post paid. Seems that they are hiding something.Please, don't come here!!!

I am the business customer of Telstra. And call Business Centre recommended by the Telstra store as they cannot sort of the business issue. However the Telstra business center transferred my call to the Call Center straight away and the hopeless Call Center ask me to the the Telstra store. How the Telstra ‘TEAM’ work well.

Went there last week trying to switch my mobile plan to Telstra considering the good receiption of Telstra. The male staff was very impatient when asked for suggestions and knowledge of the new mobile phone. He didn't bother spending time explaining the difference in details and was quite happy watching me walked away. What kind mindset of this kind sales/customer service working there?

Telstra makes you go to a business centre and it is not opened and none attending the phones. In COVID environment they prefer that customers cancel their services in person. Disappointed!

I want to take the opportunity as the first reviewer here to shout some praise for Phil and the Service Delivery. We lean on them several times a week with issues and always get a quick resolution with friendly service. I don't like having to deal with Telstra corporate but we feel we get taken care of quite well at TBC Melbourne East.

I was given the 1300 number by a Telstra Business Centre number by an employee overseas to correct a stuff up that Telstra had created with my business account. So I called the 1300 number and there was no ring tone at all and I thought that I had the wrong number and then called again and again no ring tone. I hung on this time and I did finally get an answer. I did point out the lack of ring tone and the receptionist was surprised. I was then asked to go to the Box Hill Shopping Centre instead, to sort out my issue.

I am happy with my new phone set up that I received from this business centre (Nitin). Thank you for being so accessible and easy to speak to. A wonderful experience was all I got from the TbTC team a very sophisticated and helpful experience.