Premier Cabs

Ordered a taxi an hour ahead and it never arrived. Called the company and it had never been assigned. Ended up having to just flag down a cab.

I was told by airport staff to enter the cab at the next available stand. The taxi driver could not be bothered to enter my address and required me to direct him. At the end of the trip the fare display was $24.90 incl toll fees ( written on the board) and the driver said he needed to add $5.10 for airport tolls. Mind you the fare commenced at $5.00. When I questioned him that this has never happened to me before, he ignored me. Then when I went to take a photo of the display, he cleared it. I will never use this service again. I also asked for tax invoice and he only handed the credit card slip. I’d strongly recommend Uber or another taxi service.

Incredibly poor service . Booked a cab days ahead , did not turn up. Missed my train, lucky to get to the airport on time . Rang , no apology , no acknowledgement . Be wary of them no email nor text verifications.

Booked two cabs for my niece's wedding. They didn't turn up. When I called they said they were waiting for one to become available.Please tell me what the point of booking was ? You wonder why people use Uber.

If I could give zero stars I would. Booked a taxi for 5pm. Called at 5.20pm only to be told nobody's accepted the pick up. Don't waste your time. Book an Uber.

Driver Shir Mohammed from subsidiary company Silver Top Taxis threatened my wife with physical harm and threatened to damage our family home. Driver is based in Auburn. Awaiting email response from Premier Cabs.

I was absolutely horrified when they charged me $30 to go to the next suburb which is 5 minutes away and may I say in 30yrs have NEVER paid more than $14 for the same trip countless times with many other cabs & Ubers… I can definitely say with complete honesty and hopefully save others from this dilemma thatthis is absolute robbery and would NEVER use them again… I would advise anyone to get a quote before you book so you don’t get a shock as I did…. Good luck if you don’t!!

The absolute most appalling taxi service EVER. Taxi booked for 5am for international flight and after calling twice to follow up and waiting 25mins the cab never arrived. No driver in the area. They why the hell do you take the time make a booking in advance. Called St George cabs and they arrived within 5mins. From experience, don’t even both with this mob. Never had such a terrible and unprofessional service as today.

Booked a taxi in advance for the airport to collect me at 3.30am. 3.30am arrives and after I’ve called because no one has arrived I’m told that no driver is coming and that they have no way of saying how long until a driver arrives. Pathetic and pointless service just use Uber

I would like to highly commend your driver Russ (Russheik) for the incredibly service he provided for my 95 year old mother who is in a wheelchair!Mum needed to be picked up from Meadowbank Grove in Ryde for an appointment. A disabled taxi was requiredFirstly, Russ was extremely punctual!He was kind, empathetic, friendly and professional.. so considerate to his old passenger I was very moved..I do hope premier cabs is able to identify the driver and recognise him for the extremely valuable employee he is.Thank you Russ for making a difficult day so easy!!