Centre Com Clayton

Advertised open until 5pm on Saturday, closes roller shutter around 4:40. If you want everyone out at 5pm set your closing time at 4:30. Recommend you call to check they actually have stock if you have to drive any sort of distance..Scorptec offer far better service.

First time builder, strongly recommend Centre Com for resolving compatibility issues and rewiring. The staff were quick to find the cause of my issue (stock fans, ahem) and provided a solution within my budget. The PC looks awesome after they basically rebuilt it. Extension cables in the hands of experts really does wonders to the aesthetics of a PC. Special kudos to Sophia for being so supportive and keeping me updated!

Half an hour wait to purchase a common item (Samsung monitor) in stock and during off peak business hours due to inattentive sales staff not confirming stock with warehouse in a timely manner. Should have taken less than 10 minutes in and out. Had I known this, I would’ve just bought it online and had it delivered. Two stars for competitive pricing.

I hate leaving negative reviews as they can be quite harmful to a business, but I have been left no choice by the customer service experience that I had that was of a lower standard than that of the earth’s crust. Consumers need to be warned of the run around you will receive, especially when it comes items that are often ordered for the purpose of business.I placed an order for four identical hard drives on their website. The live stock showed in-stock at 7 of their 9 Vic based stores, so that told me there was sufficient stock across the network to place an order (the system allowed me to order all at once). I selected courier delivery as I wanted them shipped faster and safer than what Australia Post had to offer at cost of $16 extra. After waiting 5 days, I had not received any shipping notifications so I decided to follow up as I expected the delivery time to be 2 days maximum. I called their online team direct and could not get a definitive answer on when I would receive my order or even if it had shipped. After requesting I get a call back by COB Friday on the status, I didn’t receive any updates. I had to wait until the Saturday to find that they still haven’t found the stock. They told me two units would be shipped from the Richmond store and two from the Sunshine store to the Maribrynong warehouse which is a 13 minute drive away. I mentioned it wasn’t time or cost efficient to send two of the drives from Richmond to the west then back out to me in the East. They subsequently said they would send them direct immediately, mind you via Aus Post which I said I didn’t want nor paid for. Their excuse for not seeing the stock picked up from Sunshine is they only do Click and Collect. I am not sure what this has to do with anything. It took 8 days for the stock to drive 13 minutes away. I even offered to go pick it up, because I was sick of waiting, but they could not nail down the whereabouts of the stock or offer any solutions.So now I have to wait another 3 working days (5 including the weekend) for the last two to arrive. Two drives are useless to me as i need four at the same time for RAID setup. I rang three times on the following Tuesday to get an update as no one could clarify where the second part of the order was. I requested that they send another fresh batch direct to me from the store that had them via courier. They couldn’t confirm this or not willing to look it up. I had to wait until 5pm on the 8th day to find that they warehouse had received the second half of the order and had it ‘Processed.’ They couldn’t seem to determine the difference between processing or shipped, as I requested they send it via courier. But of course they sent via Aus Post. Once I told them I requested specifically courier, they all of a sudden changed the carrier to courier magically. But with zero confidence James couldn’t tell me if they had shipped or just arrived and is being processed. It seems every person I spoke to there changed their story to suit what I want to hear, but there was no clear definition to anything. They said they would refund the courier fee several days ago, but it was still charged on the invoice on the first order.I recommend you avoid this business, the in-store experience I had at Nunawading was equally terrible when I was looking at WiFi Mesh systems a year ago. They made you feel like you were an inconvenience by shopping there. I couldn’t leave fast enough and made a purchase at The Good Guys down the road who was cheaper and more knowledgable. AVOID.

New all in one super fast Intel i7 HP PC. Centre Com best price by over $250. Fantastic fast service and great advice too.

I have purchased laptops, software and cable connectors from Centre Com, over the past 10 years. The sales staff are polite and helpful. The technical staff are extremely competent.

Sophia (the sales) was so obliging and has been really helpful and responsive in making my order happen. I’m a remote customer from Sydney and she managed the payment and shipping so professionally that deserves a good review :) Will definitely recommend the Clayton store to friends in Melbourne

Super helpful today, great service!Came in looking to get an extension cable for my graphics card, the gentleman was very accommodating and not only found the cable in the back but gave some great advice on cable management! Wish I'd gotten his name, thank you!

Last Wednesday 17/5/2023 I called Centre Com Clayton. It was a great start getting someone to answer the phone. VJ was awesome he listened to my ignorance about this stuff. He offered to help me get what I needed. I provided him the details of my current set up and the difficulties I was having. I then provided him the recommended specs for my Chess software program. We sorted out what I needed. He then found a store demo Tower which matched my needs and saved me a few hundred dollars.I got it home set it up and it is running perfectly, the program has never run better.Take Care Be WellGordon

Listen carefully and read the fine print - A lesson I learned the hard way. Centrecom built my computer and 15 months later it entered a diagnose-repair cycle that made me unable to access Windows. I took the tower in for service and explained the problem. I was told I'd get a call in the next couple of days, sign here. A few days later I get a call during work hours and I ring back as soon as I can. It takes three phone calls and listening to their awful hold pattern to get through. RAM has been replaced, covered under warranty. Overnight stress testing needed, should get the computer back tomorrow.Fast forward a few more days and I ring again. My computer is ready for collection, the tech department has fallen behind on such things. I collect my computer and head home. Turn it on and Windows is reinstalling. So far it's been a frustrating but not awful experience. I finally get in and find my entire C drive has been wiped. 15 months of photos, documents and more gone. I ring to complain. More holding and I can't get through. I look at my documents and find that the paper I'd signed (that had been shoved in front of me with no explanation) said that as part of the service the hard drive would be wiped. No warning. No details. No consultation. Just here sign this, we'll take care of your computer and 15 months worth of data is now gone. So if Centrecom shoves a paper in front of you to sign, read it carefully otherwise they'll delete everything and not answer their phones.