Blacktown Leisure Centre Stanhope

I've sign up there previously with my fitness passport and when I tried accessing the gym my pass wouldn't work so the lady told me to go to reception to resign with my fitness passport. When I went to the receptionist the guy said I needed my physical card which I did not have. I had went onto the fitness passport website with my details showing him that it's active and also got my wife to send me a photo of my fitness passport which he said nah not good enough and was completely rude. All I wanted was to train with my mate who was already inside and they still made me pay $22.50 for an entry fee for the gym. They weren't even reasonable as I was willing to come the next day to bring my physical card. I know for a fact with other big gyms like Riley's, plus fitness and world gym, if you forgot your pass and your a fitness passport member, all you need is to show them your fitness passport number and they'll let you in. Please train your staff with better customer service.

Poor management. Visited the centre yesterday. It took 10 minutes at the front desk. Both reception staff was busy with new membership enquires. I know the priority is to get new members however failed to attend the needs of existing membersAnd this is not the first time. Had numerous occasions that I had to wait. Not HappyAlso find attached the mens shower room. It was wet all over and rubbish all over. No signs to warn patrons. A breach on safetyMoreover the shower basket broken in two of showers. This is now over a year and has not being fixed. Had complained previously and no action. Don’t blame the staff. It’s management that is responsible. Need a restructure top down.

Took advantage of the kids program trying different sports and skill, they had the kids on the tennis court the whole time. Tennis was just one activity, hockey, basketball, soccer, cricket... hard to learn how to play those on a tennis court.Waste of active voucher, should have just chosen 1 sport, but tried to give my kid a chance to learn a few and see what they liked. Gave up after 4 of 8 weeks, not worth it!Rest of complex might be ok, but not sure i want to bother with their half a-- attempt at sport on this occasion.

WORST POOL I HAVE BEEN TO. If you wanted to do lap swimming this pool is not for you. Kids blocking off fast/medium lanes to stand and play in, while lifeguards watch and do not tell them to go to the other spaces available. Very unsafe as I collided multiple times with different children who were crossing my lane and playing because they thought it was okay.

It is a good place for swim. Has a wave pool and saunas. Also has facilities for indoor sport, like basketball, etc. Gym is great. Tennis courts are available for hire. Plenty of parking spots and drop off area. Also, membership is available if you are commited.

The swim centre was surprisingly good. There is a ramp to get in the pool and the water is warm. They have a kids play pool, a wave pool and fountain, a pool for learn to swim classes, a pool to do walking and gentle exercise as well as lanes to do laps. The change facilities are clean and there are disabled and baby change rooms as well. There is also a cafe to grab a snack or lunch. There is also a spa and suana for extra fee. In the centre is also a gym, a library and conference rooms. There is plenty of parking too and bus access. I was very impressed with the facilities.

Perfect location, easy accessibility to essential services for wellbeing and health. Definitely worth being a member, train hard, recover after, sauna, spa. Great gym, has the essential equipments needed.

I have 3 of my children attending swimming lessons at Stanhope Leisure Centre and, I couldn't be any happier. Especially with the staff at the swim school front desk. Exceptional service from Christine and Natasha every time, pleasant, friendly and helpful going above and beyond. Keep up the good work, ladies.

Be there very early or very late or it's like mother Ganges in heat wave. Majority of lanes are reserved for lessons and recreational swimmers must share 4-5 people per lane. Steam and sauna are great. Fix the congestion/overlay of swim classes!

My kids really loved this place. They have a warm pools. Perfect for family kids wants to have swimming even winter time u can swim in this pool. Easy access and lots of life guards around.