Flight Centre Kingston

Have booked with Julia at FC Kingston for several overseas trips now. Each one has been a seamless process. I feel confident going over seas knowing Julia has my back if anything doesn’t go to plan.She is efficient, accurate and lovely. Highly recommend.

We has a disappointing level of service from another person (at a different store). MIKAYLA and CARLA saved our trip to the USA.I cannot thank them enough. They are angels in disguise.Please, don't go anywhere else

I have booked holidays with Mikayla at Flight Centre Kingston a couple of times and have had an incredible booking and service experience with her. My family and I recently booked a holiday to Europe and Mikayla organised everything for us. She is extremely thorough, efficient, professional and knowledgeable. She took of every little aspect of the trip and gave us some great advice during the weeks leading to the trip. We got some great deals, all thanks to her! We will continue to consult her for all our trips in the future, and have highly recommended her to our friends. Thanks to the team at Flight Centre Kingston, for doing such a brilliant job at planning our trips, both interstate and overseas.

Kingston Flight Centre is full of helpful, friendly staff. Mikayla, a travel agent there, has organised so many wonderful and diverse holidays for me. For example, Vietnam, India, the UK and New Caledonia. She makes the whole process easy and finds special experiences. Highly recommend.

Ask for Julia!Super friendly, very very efficient and very good at her job.We are going on a Middle East adventure with a few added extras - no problem and no dramas.Can not recoomend them enough

My husband and I recently booked our Honeymoon with Mikayla at Flight Centre Kingston. We were so happy with the outcome. Fabulous interpersonal skills, thorough at her job, positive, professional and skilled. We immediately felt reassured with booking our holiday. We will definitely keep visiting this franchise in future and will recommend it highly to others. Thank you Flight Centre Kingston and Mikayla for booking our dream getaway!

Absolutely OUTSTANDING SERVICE from Travel Agent CATRINA JOHNSON at KINGSTON FLIGHT CENTRE LONDON - I will now be booking (and you should too) most of my flights through her going forward (as she is an absolute star & went beyond the 'call of duty' to help me when I missed my International 32+ hour, 3 leg flight, due to a huge traffic jam).I cannot recommend her enough - even the Flight Centre's 24-hour help-line was impressed with how helpful she was ‘out of hours’ on a Friday night AFTER finishing work, trying to help me get on a new flight & limit my damage cost-wise for missing my flight Downunder.When flying long-haul ATM I highly recommend booking through a travel agent as there is so much demand with far fewer flights than pre-pandemic. Planes are now often fully booked, so if something goes wrong it could cost a fortune IF you can get on another flight.SO WHY IS SHE A STAR? I was booked to fly out at 8.30pm on a Friday night to Australia/NZ via Dubai on Emirates airlines but during the day, there had been huge traffic jams due to extinction rebellion protests, etc. A return car journey for an appointment across London that usually took 90mins ended up taking almost 6 hours due to protests (a protest shutting motorways I was told). Usually, I would have had plenty of time but on the train to the airport, I rang the airline in shock suspecting I wouldn't make it & they said I was likely to miss the check-in by 30mins (it was closing in 5mins when I called).I was pretty distraught as not used to this happening! Luckily Catrina had recommended for me an economy flexible ticket (she had explained all the various tickets & the best ones for me and I chose that one (advice/something you don't get when booking online)). The airline said if I could get to Heathrow from Gatwick I could maybe get a later flight that night if I could get the booking changed but the transit was a push. I called the 24-hour Flight Centre hotline on the train to try and change tickets (couldn't go underground as the phone line would cut off) & got put on hold for an hour so it looked impossible. I also emailed my agent Catrina Johnson (I was mortified) to let her know what had happened, expecting a response on Monday morning 3 days later when her Kingston Flight Centre office reopened.BUT GUESS WHAT – She read my email & responded straight back on a Friday night (8.30pmish) whilst at home & said 'call me now' but she called me as I was on hold with Flight Centre for over 45mins & didn’t want to hang up. She immediately calmed & kindly reassured me & started discussing rebooking issues to limit cost damage and get me home ASAP. By the time I got off the train I'd paid for the ticket change only costing an extra £250 approx in total, vs £3-4K for a whole new ticket. Rebooking speed was critical here.Flights are 3-4 X more expensive post-pandemic as Aust/NZ etc. were shut for almost 2 years so the demand now is HUGE.Catrina got me on a flight just 2 days later with far better seats + for a 30+ hour journey home that is huge.Key Takeaways for me:- Fly Fabulous Emirates (huge planes, many flights, a flexible rebooking/missed flight policy when the worst sometimes happens!)- Take the train where possible to the airport at all times.- Book through an agent –a few extra hundred pounds on med/long-haul can save thousands of £££, get better seats with double the luggage allowance (35kg for Christmas on economy plus = lifesaver+amazing). Saving a few hundred through Skyscanner etc isn't worth it for longer flights as so much is going wrong with flying ATM post-pandemic (protests, strikes, weather issues, etc.)- Travel Agents have airline hotline business phone access when changes need to be made urgently – alternatively, prepare to wait hours if not days for help maybe costing you £ thousands.Forever grateful to Catrina Johnson Travel Agent @ Kingston Flight Centre! She has my future business – I recommend you call her!Happy flying & Merry Christmas 2022 – I hope you make it home.Best, Sarah Rawstron

I recently called Flightcentre (What I thought was a callcentre) and got service from someone who I assume must of been new. She was short and not overly helpful.I then called back and got a lady named Julia (Email says she is from this store). Julia has been great, not only did she fix up a couple things for me she went above and beyond dealing with an airline on my behalf. As these are credits I'm sure she isn't making any commission off them, I assume she just holds her professionalism in high regards.My next overseas trip I will definitely be trying to use Julia (Even though I live in QLD).Thanks for your help Julia.Sterling

Mechelle is amazing to deal with, is there to give her customers the best experience , treats you that you are the only person she is focusing on and makes sure that all your needs are covered, we have followed her from a few others locations and have to travel that extra distance, but certainly worth our effort, I great ambassador for Flight Centre Ann and Michael Krause Lindisfarne Tas

Very professional and easy to deal with, Ash was a pleasure and found us the best deal we could get, went out of her way on multiple occasions to save us more money. 10/10 Will be going back