Smith & Smith Napier

I am giving one star because there is no option for zero stars. I took my vehicle in for a windscreen replacement so it could pass a warrant (too many chips in field of vision). When I got the vehicle back, there was a major leak. Carpet stank from the water. Took it back. The guy looked & couldn't identify the source & seemed like he couldn't be too bothered, so I went away. Took an age to dry car out. Back again after next heavy rain! Carpet soaked again, car stank. The guy blamed the panel beater even though Smith & Smith worked on it last. He said he'd fixed the leak, but he left the vehicle soggy and stinking. Next heavy rain, there were TWO leaks. Soggy, stinking carpets again. I rang the insurance company who called Smith & Smith. The AMI guy was so dissatisfied with S&S's response that he sent me to Novus. NEVER again, Smith & Smith.

Amazing phone service,,I gave them the details of my campervan they told me that there are 76 windscreens nation wide . I got a drive in fitted price which was half as much as I was quoted in the south island $680.00 plus fitting & gst . The unbelievable price of $380.00 including fitting .I didn't bother ringing anyone else and the nice lady put me through to their Taupo franchise .

First windscreen was supposed to be installed in February, wrong windscreen ordered, new windscreen ordered, supposed to be installed April, wrong windscreen ordered again, new windscreen ordered was supposed to be installed this coming Tuesday July 26th, I called and just got told it's been pushed out to September, (no one rang or informed me it had been rescheduled), my cars warrant is due this August, so now i can't get a warrant, and customer service didn't really give a s###.September will be 8 months since the first screen was supposed to be installed. As I use the car, if i get a ticket for no warrant, who do I send the fine too for payment?

Cheers to the team for the replacement windscreen – and all the free mints!They arranged a date, allowing for required body work, leaving me without the car for just a day in total. Also thanks for pictures of the repair job for my records.

Very professional, very friendly. Highly recommended if you have a choice....

Replaced windscreen looks good. But wasn't happy the lever to open the bonnet was broken off. The guy called me so i went back 15 mins later after dropping it off. Told me it was broken when i dropped it off and it was a common problem with these cars, but we managed to release the bonnet manually. I know it wasn't broken as i had changed the oil not 8 days ago and checked it 5 days prior with absolutely NO damage to the lever. $50 and 2 hours labour to replace the lever. Thanks Smith and Smith Napier 12/8

Great service. Fast and friendly.

Disgraceful service. Booked my car in for a windscreen chip repair, when I turned up on the day I was told the job could not be completed due to rain.The foul mouthed gentlemen that initally served me had failed to give me a patch when I first went there. I was told someone would be in touch to re-book, but I am yet to hear back. (Several days later)I have now booked in with an alternative repairer, whose professionalism and manners far exceed those I had experienced at Smith and Smith Napier.I suggest that the branch manager hold an urgent team meeting and discuss with them on how team members should deal to clients professionally and not to use such appalling course language.

I was looking for someone to repair my mums glass but after these reviews I won't be using Smith & Smith. I did ring from 2.30pm onwards and it seems they refuse to answer the phone instead using a message service that states your call can not be connected at this time." Lucky me!"

Went here to repair a cracked windscreen. Service was fast. Was quoted 3 hours but was completed in 1 hour. Easy appointment