Barts the Chemist

Have been coming here for years and years. Pharmacist Rebecca very helpful. They also stock so much more than expected, including kids gifts, home decor items (diffusers, candles) etc. So always walk out with more than the prescription item I went in for, particularly at Christmas when the range really expands! Great local pharmacy however, though understand had to move to new location, do miss the old building with its quirkier atmosphere. 7.3 OK Bart's please be careful with scripts today when I got home I was putting my prescription away and had poor Mrs Anonymous anti depressant script!

An excellent local chemist that I’ve been regularly attending for a while now.The ease of keeping my scripts on file, good advice from a friendly team & the offering of home delivery if need be, makes it easy to come back to. Never waited longer than 5 minutes for a script either.

Was waiting for 30 minutes just for them to tell me they dont have the compound I was waiting for. Additionally they misread my prescription. Do not recommend

They are lucky that they are given even 1 star. I am disappointed and disgusted at the fact that if you have an exemption from wearing a mask, you are told to wait outside and be served outside the store. Pure discrimination. AND illegal. I feel sorry for the staff who have to push this stupid and ridiculous rule. Never going back there again EVER. I'll go to chemist warehouse around the corner from now on where I'm treated like a human being and not like diseased animal. Wake up and read the countless laboratory studies that have proven time and time again that masks DON'T work. Even WHO have said this many times. Sjame on you Barts

So impressed. My son left a toy behind and they contacted me to let me know. Saved tears. Thank you barts staff.

Service is fine and efficient.Generic prescription was more than double the price paid at chemists used previously in the area.Would recommend collecting prescription medication elsewhere.

Always amazing customer service at Barts! Especially between Rebecca, Portia and Dayle who have been so helpful helping me get my diabetes medications organised before my travels. Always attentive and prompt and go over and above to help me out. Thanks team!

I cannot tell you how upset I am with the way I was treated by the pharmacist Rebecca West when receiving my booster vaccine injection. Let me paint the picture; I rang on Monday enquiring about booster shots. I had been trying to get into the website to book a Pfizer but there was a little glitch so rang. The lady I spoke to was so lovely and so helpful & was given an appointment for 7pm on Tuesday night which I was very grateful. I received a phone call late Tuesday afternoon explaining there was no person to administer the injection therefore that appointment had to be cancelled. I was a little concerned as I had missed out on trying to book another appointment somewhere else for the entire day & was going interstate to see my mother who lives in residential care and had not seen her for 10 mths due to border closures. I wanted to be safe for all those that lives there. I was given another appt for the next day. I arrived and Rebecca stated I was having Moderna. I said, “Oh I thought it was Pfizer?” She repeated, “You booked for a Moderna vaccination so that is what I have here.” I made a simply comment; I was told Pfizer was better for Astra Zeneca so I’m a little confused. She said, “Who told you that?” I replied it was another location that mentioned that to me. Rebecca then repeated her statement, “You booked in for the Moderna so that is what I have here for you.” I said, “I’m in your hands as I’m not a medical practitioner so you would know more than me, so …. Before I could finish she got extremely impatient and defensive, flung open the door and said, “I don’t think we should go ahead!” I told her ok, I’m fine having the Moderna . To say I was shocked is an understatement. I simply asked a couple of questions and she was beyond rude. She then went to walk out stating,, “You need to read some material, you can sit out here while I get it for you.” I said to her, “I said I am fine having the injection” but she had walked out on me by this time. The door was open, so I stayed where I was. She came back and gave me some forms. I said,” You are being extremely rude to me when I am asking some simply questions. I have a right to ask these questions have I not?” “Yes” she replied. She then walked out again. It was a consent form she gave me, not information. I signed it and then she proceeded to give me the injection with no gloves on and when she tore off the dressing, stuck it on the back of her hand with the cotton ball facing her skin, then stuck that on my arm. Not great hygiene but I was too scared to say anything because she may react badly, again. This woman was rude, dismissive and downright insensitive. She could have taken less than five minutes to give me some reassurance or offer some insight when I was clearly asking for it. It was not a big deal but she made it one. And let me add, when I asked her to close the door when she came back in, as I felt embarrassed by her treatment of me, she left it open only closing it when giving me the injection. Somewhere in there she made the comment that ‘they’ were doing me a favour by fitting me in! I did not respond to that comment. I left your chemist so incredibly upset and was really shaken by her treatment and attitude that I sent them an email and did not put on a review as I felt it was not fair because one person’s behaviour does not reflect the business as a whole. 13 days later I’ve not received a reply or acknowledgment of my complaint. I was not rude to her. I was not aggressive. I was not combative. I simply asked some questions having an expectation the person administrating the vaccine was more informed that me. Humiliation was not what I expected when I came to your chemist and to leave feeling that way is an experience I will not forget for some time. I feel it’s necessary to forewarn people attending because they clearly don’t care if someone has been treated badly or they would respond to my initial email which to date they have failed to do.