Rothbury Escape

We called Rothbury Escape to book a room for 3 nights with our dog and cat, we spoke to Christine and told her that we might be arriving late due to driving from Melbourne, Victoria.The cost for 3 nights due to it being public holidays came to $795.We finally arrived after driving over 12hours at 10pm at te Rothbury Escape, where I found we weren’t greeted in the nicest way, but as tired as we were, all we wanted was to go to the room and go to sleep.After going through all these forms (covid) etc we drive up to the room Christine gave us.To walk into a stench that smelt like water damage/mould. You weren’t able to stay in the room as the smell was seriously bad.So we walk out and try to call Christine. (This was 2minutes after we said goodbye to her) but after multiple calls, no answer. So we drive back to the reception in where Christine walks out, after we mention the smell to her, her first response was “I don’t have any other rooms” and maybe just run the water..Not a normal response like oh, let me check or let me see what else I can do as this is unacceptable.Basically, we should just accept that room as there’s no other available for $795 + it was 10pm at night and obviously finding other accommodation would’ve been impossible.Anyway, we requested a refund and one of the last things Christine said was, where are you guys going to go this late?Christine called us back the next morning at 10am to apologise and to let us know that it wasn’t “mould” that we could smell but water stuck in the drains. She had organised a plumber.Initially I wasn’t planning to write a review but really I found this appalling. She had 4 other rooms available, but not for pets. So after inconveniencing customers who she knew were driving 12+ hours and letting them pay $795 for a room that really looked like a No star motel, plus I am almost certain that she knew that the room stank, thinking to herself after them driving 12+hours and it being late without other options, they’ll just take it.Calling the next morning at 10am “sounding” concerned and apologising was nothing more than wanting to prevent a review. There was no concern at 10pm the night before.Rude and a rip off. Don’t waste your money to this business!

This place is an amazing place to stay dog friendly, lovely views and the accommodation was fantastic too. Definitely worth the stay if your in the Hunter Valley area.

Dog friendly, beautiful accommodation set in the back roads of the vineyards. Amazing service and very friendly hosts.You get a nice bottle of red with some cheese to accompany nicely as well as continental breakfast with banana bread included. You get a beautiful scenery of an afternoon watching the sun set over the hills.This is a must stay if you are visiting the Hunter Valley wineries.

Quite place with beautiful view of the hills, animals on the site.Most important was the cleanliness of the room, comfortable bed, service and the complimentary bottle of wine when we check in. Definitely recommendable for a nicerelaxing getaway.

A great place to stay with our doggo.The owner, Christine, was friendly and most helpful; our room was clean and well maintained; the view across the property was spectacular; access to the lovely common room made preparing breakfast a treat.....an overall enjoyable stay

Mardi & Geoff were excellent hosts, available if we needed anything but never intrusive of our privacy.Always quick to respond to any queries.This is a beautiful spacious house and one of the cleanest places we have ever stayed in.The beds were comfortable and the house met all our needs of 9 people.Great well kept grounds which the children enjoyed, especially the play area.Lovely well maintained good size pool.We would not hesitate to re book this house again and highly recommend it with every confidence… a most enjoyable stay.We will definitely be back.

Pet friendly accommodation, all facilities are available. Rooms and Common area are very clean. I loved the Beautiful view and fire places.Also, nice people with wonderful hospitality. We enjoyed our stay at Rothbury escape.

Hugely accommodating hosts, took great care of us in a last minute booking. Amazing facilities, well catered, comfy beds and easy to have our furry friends with us. The common area for cooking, bbq and fire etc was a great set up. Would have loved to stay longer to enjoy the views!