Elgas Local Agent: Dossel’s Engineering

The price may be minutley better than some other gas providers, But their customer service is inexcusably poor.I called up on a Friday as both gas bottles had emptied and placed and order for two bottles, the lady I spoke to was from the sunshine coast office she was lovely and helpful placed the order for me a marked it as urgent as I explained to her that I am pregnant and my partner is recovering from a head cold so it was fairly important we received gas asap. She explained it wouldn't arrive until Monday, as they did not work weekends, which was understandable. she said I should call on Monday to make sure they make me a priority, which I did. After speaking with my local Caboolture office at 5pm Monday explaining my disappointment they proceeded to tell me that Some of their other customers have waited a WEEK! For gas bottles, not a very reassuring statement, not to mention unprofessional. Still have not received gas and will be paying the extra $20 with another company for a faster more professional service.

Reasonably priced I suppose. But bad customer service and long telephone wait times.

Always super easy to get our gas, and the customer service is great. They're lovely to talk to and have made sure we get a delivery of gas same day when we ran out of gas