Zoes Kitchen

Website stock inaccurate, fractured customer service team.Spend your time and money elsewhere.

Pretty unimpressed. I ordered an item for Christmas, purchased on the 25th November. I bought a handful of other items to cross the free shipping limit. When the parcel arrived, the main item was not in the box. The website displayed it as still processing. After waiting an additional fortnight, I called the store and was told I had been given a refund and my order had been cancelled due to lack of stock (it was in stock at the time of payment). Neither statement was true. I did not receive any email or text message notice, nor did I receive the refund until after I had called to investigate what was happening. I was left without a Christmas present a week out from Christmas.Also, they continue to send you newsletters and advertisement even when you hit unsubscribe multiple times. A humongous pet peeve of mine.

Amazing products! And lovely customer service, very helpful!

As of 18/12, order placed on 30/11, is still in transit between Melbourne and Wollongong (approx 8 hour drive) it took a week for Zoe’s to dispatch, and unfortunately they use Aramex who have a terrible reputation for their service. Advised Zoe’s that I had spent $200 on carer Xmas gifts to be given on 16/12 and still no parcel. Their reply was a you can track your parcel here link and stated they are always happy to help? Terrible customer service. I dont recommend Zoe’s, based on their customer service, if your order is for gifts needed within a month, as you will very likely not receive them in time.

Beautiful items, staff are wonderful, always working hard and the stores always look amazing. Great service.

May as well buy from Ebay, not good quality items.Products arrived already rusting at the welds.Service is okay - they disputed then offered to pay for postage for me to return the items.

Repeat online customer. Impressive range of good quality products, often at sale prices. Easy to navigate website. Dispatch is quick and fragile products exceptionally well packaged. Looking forward to an in store visit when I'm next in Melbourne.

Zoes Kitchen offers a broad range of quality brand homeware products at reasonable prices.The store is ideally located inside Woodgrove Shopping Mall.The setting is vibrant and the service staff are also helpful and friendly.