Australia Post - Redcliffe Post Shop

The short lady honestly has no customer skills and is the rudest person I've dealt with in customer service. I had a notification left at my door for a parcel to collect around 10am just missed delivery note said i could collect after 4pm but around 1pm i received a notification to my phone saying my parcel was ready for pick up from the store.She told me my parcel wouldn't be ready for collection till after 4pm as it states that on the drop off card i informed her i received a notification to my phone it was ready to be collected she told me aus post wouldnt do that and virtually i was lying and was refusing to check to see if my parcel was there after bickering back and forth then showing her the notification she finally went to check and sure enough like magic my parcel was there.This isn't the first time she's been rude and unprofessional i honestly prefer to go to the other post office in my area and honestly wish the mail man would drop parcels there instead of here so i could be done with this place completely.

I now know why Aust post isnt doing well. Service leaves alot of questions. Tuesday, I posted registered mail (important) that should of been delivered by Thursday/Friday. It wasn't. Site said it was still at redcliffe .It was being processed on Saturday. Its now Tuesday 8 days later and still being processed I could of delivered this myself within an hour. But wanted it recorded.

One Star because of the rudeness of just one staff member, an older lady with short brown hair.She is horrendously rude and just a horribly miserable and grumpy person.I feel sorry for the staff members who have to work with her; she obviously makes a very toxic and uncomfortable work environment.

The females on duty 4th March 2022 3pm are very rude, unprofessional and no customer service. I agree with the other reviews about the short one. You need to remove her from the store. My mum refuses to go here for many years.Margate is the best!

There is a grumpy short lady with brown hair who has the worst customer service skills I've ever seen. She is down right rude and hateful. Australia Post needs to remove her from their employment, as you can see for over 3 years people have been complaining about her terrible customer service.If you want great service go to literally ANY other post office!

Unfortunately, I agree with the many comments regarding the short lady with brown hair. I went in to get my passport renewed and she was downright rude and unwilling to listen. I left the store nearly in tears.I would never be allowed, nor would I wish, to speak to people the way she spoke to me, in my job.She is paid to provide customer service and that comes with the skill of being capable of treating people like human beings. If she cannot do that, she should find another line of work!I am very upset with this staff member and her lack of compassion towards people, and I would only return to this branch if you paid me a lot of money.Such a shame for the other lovely staff members that have to put up with her tripe!

Totally agree with the comments below about that grumpy old short woman who works in this branch. Having experienced her unpleasantness, & lack of understanding with my lost parcel. Today I dealt with another staff member who miraculously found my parcel with no problem what so ever !!!. I then advised the Manager of the branch about her attitude & she will be addressing the issue. Let's hope this lady get rid of her attitude & starts to be more professional & pleasant in the future !!.

I've read many judgemental reviews here aimed at one particular lady at Redcliffe Post Office. Perhaps a good morning/afternoon etc towards her with a little love and compassion inc asmile may be a good start to her day (and yours to)! Difficult job counter-serving customers copping unfair abuse on a regular basis. I find her knowledgeable, efficient and helpful without expectations of having the red carpet rolled out with a glass of champaign upon entry.

Deb has to be the most rudest incompetent piece of work I've ever met. She is continually rude to customers, rude to other staff members. She obviously can't read or follow aus post procedure. She gives out your parcel to the wrong people and then argues that she didn't when she obviously did. Then she walks off and leaves it with another (extremely helpful lady, thank you Rachael) like it's not her problem. Then she says well hopefully the other customer brings it back. Why is she still employed????, she has no customer service skills. I've watched her be rude to the elderly and its obvious she makes other staff uncomfortable around her. No one should have to walk on egg shells. I would say she hates her job and wants everyone to know it. Im not sure what that says about Australia post as an employer.