PACK & SEND Melbourne City - Flinders Street

I specifically asked for a sensitive freight of a server and received an inadequately packed and severely damaged $30,000 server. On their website, they say they provide sensitive freight services for servers, but I did not get that service at all and it cost us $30,000 in damaged equipment. They are also yet to offer any compensation.Edit: After they made contact with me, we were fully covered for the damage.

I recently relocated to Melbourne from Sydney and the Flinders Street branch was the store that received the 11 boxes that I sent. Mark was a champion in answering my enquiries and delivered all my boxes at exactly the time that I requested which took out a lot of stress!

One of the worst shipping companies I've ever dealt with. I specifically informed the person that the Crate I was shipping was part of the shipment and that it is fragile and valuable. I was assured that the item will be safely packaged AND bubble-wrapped. When I received the item it was very badly damaged and when I called I was told that they couldn't wrap it because customs would open it. Keep in mind I wasn't told that, and they decided to ship the item anyway and take over 2,500 bucks.I was also told that nothing can be done because I did not pay for insurance and I wasn't even told that this is an option I could go for. Extremely dodgy way of handling things and it shows they really don't care about the service so long as they get money in their pockets. Rest assured I will not be using this service again and I will spread the word of this poor service. What a shame.

Really bad service. We exceeded the estimated amount to send interstate last minute. My bad not being able to get an updated quote for the actual amount cuz we finished packing last minute and the final delivery fee exceeded our budget by two times in the end. I was actually being a little stupid and got confused about their service with a removalist(speed wise it’s not much of a difference). I called the company on the scheduled day for pick-up and they told me they will have to give me a quote after they see the goods as I was not being able to give the dimensions of the two pieces of furniture and I didn’t have the tools to measure them at the time of the phone call. But friendly advice: for anyone thinking of sending furnitures and packed goods interstate, they are way(~twice) more expensive than any standard removal/freight service. I paid 2500 for twenty 43*43*62mm boxes(ard 15kg each on average), one office chair, one outdoor unit, one golf club set and an arm chair to be delivered to my Sydney apartment. But today I was contacted by TNT(I thought P&S has their own transport service, again nobody told me my goods were sent by another courier company. I may as well contact TNT myself). TNT told me 1. the delivery address left to them was not correct 2. I was supposed to be given a tracking number but it never happened. Pack and send did not even send me a digital invoice which I asked for after they have already deducted the money from my account. TNT said they will call me for the expected delivery time. Later today, Rose called from Pack and Send and suggested that TNT can only send one driver for the delivery and we will have to pay an extra fee for delivery to my apartment unless someone “help” the driver for the delivery. I told her: 1. We paid for a door-to-door delivery service 2. The problem should be between P&S and TNT and 3. Neither me nor my dad would be physically fit enough to carry furnitures/boxes. I haven’t experienced any customer service as bad as this one ever. She said” Yes, you paid but you didn’t buy us””We didn’t expect so much goods to be delivered”. First of all, I informed them there will be way more goods than we originally discussed(and gave them the number and description) BEFORE they picked up the goods. They could have told me they can’t do the job at the time. Secondly, they arranged delivery from Melbourne to Sydney after packing and deduction of the total from my account. The price for the service is for a “door-to-door delivery” and I expected nothing more and nothing less. I do not appreciate the amount of sarcasm in her response. I made an analogy saying if I paid for Auspost courier service they would have sent it to my door. She was like”Auspost wouldn’t have sent these things for you” and I told her I think they will and she went”Well, are you sure??Do you want me to ask them for you?”. Again, I found the lady extremely rude. I asked her how much “help” do we need to offer and she replied” I was just told by TNT to tell you this, that’s all”. She got very impatient in the end and wanted to hang up the phone “You just think about it and give me a call tmr” she said. But it was just around 5:15 whereas they close at 5:30. Anyways, good luck with ur business with an attitude like this.

I can't thank Rose enough for her help with sending off my UK Visa documents. I called and enquired about sending my parcel off to a PO Box in the UK as most couriers won't send a parcel to a PO Box but not with Rose, she was extremely helpful and assuring that I could send my documents off with no problems. I went straight into the shop on Flinders Street and she knew who I was as soon as introduced myself. Rose was so professional and and her customer service was outstanding!Rose sent off my documents to the UK and made the process less stressful as my documents needed to be in the UK within 20 days off applying for my visa.She even contacted me and reassured me that my documents had arrived in the UK a week later.I highly recommend using them for any parcels you need sending overseas.

Missed put on sending Valentine's Day flowers since all delivery florests in Melbourne were behind. Pack and Send went and picked up an affordable bunch for me and delivered them when they said they would. I am so delighted with that service, I would recommend them to everyone!

After being suggested by some friends, i decided to try Pack & Send". The night before

My apologies for the delayed review - I shipped 9 heavy pieces MEL-SIN in May 2022. I really would like to thank Marc for all his help. He was lovely to deal with, and quoted me fairly and within my means, and those of his business.I was really impressed with the pick up experience. Where I had other end-to-end removalists saying it would take more than 3 weeks to schedule a pick up (well after my intended departure), Marc was there for me on my schedule. He also spent time with me the next day in the shop to ensure my contents fit export requirements and all.I was slow to track my contents on the website provided, but super surprised to see it all flew on the same day as me! I was also able to track on the DHL website, which had a bit more detail, but wasn’t truly clear either. Only small snag was that the air freight provider, DHL, required me to fill in a GST exemption form upon customs clearance in SIN which we weren’t aware of, so took two more days to receive my items, but it worked out perfectly anyways.All up, it was ~10 days total shipping time door-to-door.My items arrived absolutely filthy and bashed on the outside, but luckily everything was in perfect condition inside - not one crack or scratch on any glass or other items (even though it was obvious Singapore customs went through absolutely everything too).There was completely nothing the team at Pack & Send could account for on that front, but I strongly recommend heavy duty and tight insulation for your items!All up, I highly recommend working with Marc :)

Received amazing service today as I dropped of a document to be sent off. Even thou the guy was a bit late, he advised me all the import delivery dates.Thanks a lot, will be looking to pack and send next time when I am sending a package!

They were significantly more expensive than other quotes but are completely unreliable. Paid $1600 to get a pallet of personal items moved from Melbourne to Sydney. They have delivered on the wrong dates multiple times while no one was at home and have failed to deliver on the actual scheduled delivery date. I don't know if my items are ever going to arrive and if they will arrive in one piece.