Qantas Freight Domestic Terminal Brisbane

Absolutely horrible experience with Qantas freight. Our goods landed 23/3 - border force put a hold on it, took them 4 days to release - we collected within 4 hours of being released. Quatas charge us over $1,100.00 in storage fees! Absolutely no fault of ours whatsoever considering goods were customs cleared before the flight landed.Strongly recommend using any other freight line other than Qantas.Company driven by nothing but greed - gets bail outs from the Gov during covid then boasts $1bn profits from ripping off the every day consumer.

Staff member Chris went above and beyond as my husband and I travelled from Townsville and had no way of getting to freight collection point other than walking.Chris kindly collected us and returned us to airtrain .I cannot thank Chris and all the other staff who helped us today.Thankyou so much.

Wish I could give 0 stars. Paid in advanced days before for live amphibians to be flown same day from Sunshine Coast to cairns. 2.5hrs for a normal domestic flight. Animals were admitted to Qantas at 5am and meant to land in cairns at 5:25pm. Currently 10:15pm and the animals I’ve been told didn’t make multiple flights, traveled to Sydney then to bris and currently stuck in Bris. From what I was I formed they won’t arrive until tomorrow now. You pay the money for the reliability when you have sensitive ‘living’ animals. Not reliable in any way. If the service can’t be provided as asked and then paid then inform the person.

Very poor service... Nice person there but sad she had to be so apologetic for such a costly yet lengthy wait.

Very impressed with the level of service I received shout out to Liam & his colleague who went the extra mile to find my passport on the 1st of March also the premises were clean & tidy overall was an amazing experience A++++

Efficient opportunity but not very tech savvy. Even though Ai subscribed to SMS updates on my parcel, I had to call and find out where my parcel is...to be told to come and collect.

Easy parking. Friendly service desk and a toilet for drivers.

The staff is very friendly and helpful. The lady behind the counter made sure the transaction is nice and smooth and the person who bought our pet to us was very gentle when carrying the cage. Thank you so much.

On several occasions I have expressed my concerns regarding safety here at the terminal TO SUPERVISORS & MANAGEMENTEverytime my concerns have been entirely disregarded as if safety has no importance.How Australian (of your poorly selected managment)As management do not care about safety concerns I cannot recommend anyone who cares for human life to set foot on the property.If you want to bring it up with the leading hand or team leader you may very well be sworn at, as I've historically seen (Likely stress from being understaffed or just not caring anymore - like management)The forklift drivers are often flustered and openly speak of being overworked due to staff shortages, why would employees want to turn up and work at a place like this anyway?Avoid this place like the plague.Export counter located on the far left of the building, import counter on the far right.Bathrooms available at those locations.Customer service is excellent" unfortunately the freight handling terminal can be a real hit or miss on the busiest days - being Monday and Friday afternoon exports