Latrobe Valley Glass Pty Ltd

I contacted Latrobe Valley Glass on the 27 of March for a quotation for 2 panels of double glazed grass, I was told that they would get back to me in the next two days with the quotation for the glass. After waiting for one week to get a response from Latrobe Valley Glass, I called them again and I was told the lady who does the quotations would give me a call today or latest tomorrow morning with a quotation for the two panels of glass. Today is Friday the 5 of April and I thought I call Latrobe Valley Glass again and ask them if I still can expect a quotation for the two panels of glass, the lady who answered the telephone told me that my quotation had still not been done because she had more important customers to look after, as I was not a regular customer of Latrobe Valley Glass, it would take another few days. After having to listen to that, I told her, she shouldn't bother with the quotation I would go and buy my two panels of glass somewhere else. All I can say from a customers prospective is, never before have I been treated with such disrespect and substandard service.

$50 more than other quotes. If you need it done quick, call them. I called at 4pm and they were at my house before 9am the next day.I planned on paying by card that day, I couldn't find my card. Extremely understanding and let me pay the next day. The invoice was in my mailbox the day afterThe tech swept up all the glass remaining and binned it. A+ service, A+ response. They may be a little expensive bit if you need it done. I highly recommend. And will in the event call them again.

Excellent and prompt service

I went to LV Glass for a security door after an attempted break in. The lady in store was very nice and helpful and we were very happy to hear the doors are made on the premises! The guys came out and measured the door that morning, the door was ready in the afternoon and installed the next day.Very fast and friendly service. I couldn’t fault them and they will be the only ones receiving my buisness when it comes to glass and doors.Thank you so much.

Marcus and Patrice went above and beyond to help us out over a weekend whilst trying to enjoy a precious and rare day off. They had seen my request for help on social media and didnt think twice about helping. Very prompt and professional work done by their team. And very fairly priced considering the circumstances. If you have any emergency glass needs don't hesitate to call the buisness number even after hours as it will divert to them and they will do their very best to help. Thanks again LVG

Our experience with LV Glass has been amazing. From day one with an emergency call to remove our existing door as my wife with MS had fallen in the shower. Fantastic service right through the process, Thankyou Portia, Patrice, Marcus and all staff who helped. We highly recommend their company.

I had two shower screens and a security door installed/ replaced. There was a quick turnaround and the tradesman were absolutely fantastic. Would use them again.

They fixed a broken widow pane for me. Very prompt coming to look at it The glass took a few days to arrive, but when it did, was very impressed at the quality of the installation and level of service received. Would definitely use again.

Amazing service, our sliding screen door is fantastic, no more escaping toddler! The installation guy was fast and brilliant too! Wouldn’t use anyone else!